QuickBooks Accounting 4+

Seems to get worse as it’s updated

Unfortunately, Quickbooks just seems to be getting worse. For example,
Often when I try to add an invoice or receipt, the green “add” button simply disappears and I have to restart to get it back. Wasted time in a customer’s home. There’s supposedly a feature where you can fill in customer information from your contacts, but it doesn’t work very well, and refuses to see the phone number. They used to have a feature that would recognize the address I was at and automatically fill it in (I have an iPad with cellular/GPS)—they took it away. I’ve asked repeatedly to have the option of “payment app” so I can record the type of payment; many of my customers now pay me with Venmo or Cash app. It’s 2024–why are the only choices cash, check, or credit? And speaking of credit, I often use Square, but if I hit “credit” in Quickbooks, it thinks you want to use their system instead. I get the feeling the company has shifted resources away from Quickbooks, or is actively trying to discourage people from using it. When that window pops up that says, “are you loving Quickbooks” and I say no and give my comments, they tell me how concerned they are and that they’re working hard to fix it. They aren’t. I guess there must be no more software engineers in the world?

The updates they’ve done are awful!

The user experience is so awful now, just makes me wonder who would approve such inefficient changes. stop fixing things that aren’t broken!!! 1- You can no longer paste into the item description when creating an invoice using the mobile app. why in the world would anyone disable that feature??? 2- When you send an invoice to the customer, the invoice number no longer appears in the email when it used to be right on top of the company logo. Again, why would anyone at QB change the design to no longer display an invoice number in an email? it causes us to have to manually search every time we have to reference something. 3- You can no longer search by invoice number when you’re looking at the invoice section. You can type an invoice number here and it will say no results (all filters are cleared) but then you go into the customer profile and lo and behold, the invoice with that correct number is right there. Again, why in the world with someone at QuickBooks think it’s a good idea to deny is the ability to search by invoice number?! 4- there is no longer an automatic preview prior to sending an invoice. You have to click into the preview every single time. Why on earth would someone remove that automatic preview?! it’s like every update it gets worse and worse. Why are you guys changing things that are not broken?! these may seem like little things, but it is so time consuming and annoying. Whoever approved these changes should be ashamed.

Developer Response ,

Hey there. We want to help with this issue of needing the old view back and seeing what we can do to help. We appreciate your forthright feedback about the new update as well and can take this to our Product Development Team. As for the old view, please send us an email so that we can take a deeper look into what's going on and why it may not be showing up as well (QBCares@Intuit.com). We wish you all the best. -Kyle, The QuickBooks Team

Constant loading data

I thought I was getting an on line application that we could do mainly do mobile invoicing on the road, We presently use QuickBooks desktop. We use the app Invoice ASAP to write invoices and print the invoice on the road. We can down load the invoices from ASAP right into QuickBooks desktop. Works great but I was told that QuickBooks is no longer going to service the desktop version with updates and payroll was going away on desktop version. So I broke down and purchased a 1 year subscription to online a few weeks ago. It has so many bugs that make it impossible to do what we need. Most of the time we can’t even log into the quickbooks online app using a apple product. When we try to log in we get a message (data loading wait a few minutes while it loads) the little wheel is spinning. I can come back in a half hour and it’s still loading. I called service and they had me work on it for a half hour with no results. The final remedy was to remove QuickBooks online from all my apple devices and reload them. It worked for a day then the same thing happens. There is no way I could run my business with this. I’m lucky I still have my subscription to Invoice ASAP and the desktop version. It’s really hard to believe a corporation as large as QuickBooks can put out such garbage. But seeing is believing. I would stay away until they get it together. Oh yeah if you give them less than 5 stars they will not accept your review. Low lives