RAC Auto 4+

I spoke with a Mrs. Winters (I think) a few days ago about a situation that has been prolonged since October of 2019. She was extremely rude and not willing to work with me on any form of solution to the problem. I have made payments every single month since I bought my vehicle and for the most part all of my experiences have been handled professionally. This time however, my was experience was so bad that I will be looking into refinancing my vehicle for 2 reasons.... 1- so I can lower my payments 2- so I never have to deal with that particular service agent “manager” again.

Love being able to pay online and not over the phone. My last car I had, we did not get that option! Easy to read statements online. Only thing I would recommend is being able to save the card for future use so we don’t have to keep re-entering card information!

The app doesn’t allow you to save a payment method so you have to put in your bank account / card info EVERY time you want to pay. (It doesn’t allow you to save it through the actual website either) It also will not show you the amount due. It just says $0 even though there is still an amount due. I called customer service because I was not sure if my first payments were actually going through and they said “sorry, it says $0 until the actual due date”. Overall very inconvenient system as a whole and lacks the necessary features that would keep it relevant and up to date.