Rail Ninja: Train Tickets 4+

Thanks

Dear Traveller,
We appreciate your positive feedback regarding our services. We are dedicated to continually enhancing our offerings for you in the future.

I got this app and bought a ticket from
Oslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!

Dear Traveller,
Thank you for your review. We’re sorry to hear that your conclusions about Rail Ninja’s services were based on the responses of a third party. Please be assured that Rail Ninja is always responsive and eager to assist our customers. If you had reached out using our support team’s email address or contacted us via online chat, I’m confident you would have received timely assistance.
Regarding the cancelled train, we are unable to locate your booking using your nickname. Please reach out to our support team through the Support page on our website, and we will guide you on how to obtain a refund.

I booked two sets of tickets for travel in China. They sent me an email notifying me that I needed to choose another time and that I had 60hrs to do so or my ticket would be cancelled. No problem for me. I chose from their list of alternative times and fare classes. I received a confirmation email from them regarding my choice. Then they canceled my bookings. I sent them the confirmation email they sent to me and the response was that I didn’t choose in time. You get one chance to make a first impression and they blew it for me. I read some reviews afterwards and it seemed that many others had a similar experience although at least they refunded my payment.

Dear Mohamed,
Thank you for bringing this to our attention. We truly value your feedback and we apologize for any inconvenience you may have experienced. Your satisfaction is our top priority and we are committed to making things right. We appreciate your understanding and look forward to the opportunity to serve you better in the future.