Welcome Pickups 4+

Highly recommend!!!

It’s our first time in Mexico and first time using this service. I learned welcome pickups just by browsing in the internet. Our assigned driver was Juan Carlos at 4am and he was very nice to really wait for us at the airport for pickup even it took us forever! My 12yr old son got dehydrated and dizzy and eventually fainted at the airport. My phone has no signal and can’t connect to the airports wifi either. Having a hard time to find a way to contact our driver. The security at the airport speaks no english. When my son was already ok to go, we decided to go outside and look for our driver but lots of car service. It’s like finding a needle in the middle of nowhere. I happened to talk to a lady in a taxi booth and asked if she could help me contact our driver and good thing she speaks and understands a little English. She contacted our driver Juan Carlos and there we able to find each other! I think he waited almost two hours and he’s still cool and nice conversing with him. Thank you welcome pickups and you save my time. I highly recommend you with friends and families in their future travels. - She, Manila Philippines

Great BCN Airport Service

Great first experience with being picked up and dropped off at the BCN airport. Since I was worried abut our flight being delayed I arranged our pickup time an hour later than when we were supposed to land. Our flight ended up being early and by the time we got through customs and got our baggage it ended up being about 30 mins earlier than our scheduled pickup time. I contacted the driver right after our plan landed and let him know we arrived earlier than expected. By the time we got to arrivals we were planning on waiting for him there, thinking it was going to be a while, but he ended up meeting us 10 mins later. Very accommodating and knowledgable about the area and warned us of things to watch out for. Will definitely book with them for my future trips!

Frustrating experience

Update - after posting the review below, company reached out and refunded the payment. So, I am now giving two stars instead of one. It is frustrating that there is no way to contact customer service and only get a response after a negative review. I arranged a pickup at Charles de Gaulle I provided flight number and arrival time. While still in Seattle, flight was delayed. I sent a text to the driver via WhatsApp to notify we be an hour late - the process suggested by Welcome. I got no response. For some reason, the driver arrived an hour before the original scheduled time (as confirmed by email from Welcome). He waited two hours despite info from me and the airport flight was delayed. Driver then texted that he was waiting. I texted back that we were looking for him several times and got no response. Welcome has no customer service. A link on the app takes you to a list of articles. There is an IM option but multiple attempts to contact CS did not get a response. Eventually, the IMs disappear with no response from Welcome. So, this App will take your $80 for a pick up, not provide the service, and offer no way to resolve the issue. Total scam. This should be illegal.

Developer Response ,

Hi there! Sorry to hear about what happened. Definitely not the level of service we would want you to experience with Welcome. Your feedback is important to us. Please reach out to us at hello@welcomepickups.com and our Complaints team will assist you further regarding this. We appreciate your time leaving a review and for bringing this to our attention.