REDBOX: Rent, Stream & Buy 12+

Dearest Redbox

To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.

Cant watch if you download.

Just rented my first on demand movie threw Redbox. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop the app and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use Redbox I know I will.

Developer Response ,

Hey there! We’re sorry to hear that you were having trouble streaming your On Demand rental. We’d like to take an additional look into this to get to the bottom of this streaming issue. Send us an email to giveaway@redbox.com with the email associated with your account along with the movie you're having trouble with.

Great user experience except for the map function

This app works pretty great for when I occasionally rent a movie. My only gripe is that the Redbox locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again.

The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit?

So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.