Remitly: Transfert d’argent

Name: Remitly: Transfert d’argent
Rating: 4.9 (2284881 reviews)
Author: Remitly Inc

Virement rapide dans le monde

Gratuit

2,3 M notes
Âges

4+
Contrôles intégrés
Catégorie

Finance
Création

Remitly Inc
Langue

FR
+ 17 autres
Taille

131,8
Mo

L'application Remitly propose des services financiers au-delà des frontières et permet à la famille comme aux amis d'envoyer de l'argent à l'étranger facilement. Choisissez une option de livraison pratique avec environ 470 000 points de retrait d'espèces dans le monde, de nombreuses devises prises en charge et plus de 5 milliards de comptes bancaires et de portefeuilles mobiles. Le destinataire ne paie pas de frais. Remitly est un service sûr et rapide, qui offre des taux de change avantageux dans plus de 100 devises, sans frais pour les destinataires et avec des frais bas pour l'envoi. Grâce au délai de livraison garanti et aux mises à jour des transferts en temps réel, vous connaîtrez la date et l'heure exactes auxquelles votre argent arrivera chez votre destinataire. Si vos transferts n'arrivent pas à temps, nous vous remboursons vos frais. Des transferts fiables, sécurisés et rapides : • Plusieurs niveaux de sécurité conçus pour vous protéger. • Vous avez des questions ? Bénéficiez d'une assistance rapide grâce à notre centre d'aide ou contactez-nous si vous en avez besoin. Nous sommes là pour vous aider 24 h / 24 et 7 j / 7. • Vous connaissez la date et l'heure exactes auxquelles votre transfert d'argent arrivera. Envoyez plus d'argent à vos proches : • Taux de change avantageux. • Aucuns frais pour les destinataires. Envoyez des transferts d'argent dans le monde entier : • Transférez de l'argent en toute sécurité dans plus de 170 pays. • Transférez des fonds directement vers nos fournisseurs de paiement mobile, notamment M-Pesa, MTN, Vodafone, eSewa, GCash, Cebuana, EasyPaisa, GoPay et d'autres. •Envoyez des transferts d'argent vers notre réseau de banques de confiance, notamment Bancoppel, Bancolombia, BBVA Bancomer, BDO, BPI, Cebuana, Banreservas, GT Bank, Bank Alfalah, Polaris Bank, MCB, Habib Bank et d'autres. •Envoyez un transfert vers plus de 470 000 points de retrait d'espèces dans le monde, pour plusieurs devises disponibles, notamment CashPlus, Wafacash, Davivienda, Palawan, Cebuana, Caribe Express, Elektra / Banco Azteca, Unitransfer, Pawnshop, OXXO, Weizmann Forex et d'autres. • Envoyez un transfert d'argent vers : le Maroc, la Colombie, les Philippines, le Brésil, la Tunisie, l'Inde, le Benin, le Vietnam, la République dominicaine, le Mexique, la Thaïlande, le Nigeria, le Pakistan, le Kenya, le Guatemala, le Salvador, le Honduras, le Nicaragua, le Costa Rica, le Panama, l'Équateur, le Pérou, le Bangladesh, l'Indonésie, la Corée, le Népal et d'autres. Remitly vous aide à envoyer de l'argent dans le monde entier avec votre compte bancaire, votre carte de crédit ou de débit. Grâce à l'absence de frais cachés, aux taux de change avantageux et aux offres spéciales de Remitly, les amis et la famille reçoivent plus d'argent. Remitly utilise plusieurs niveaux de sécurité conçus pour vous protéger. Nous sommes là pour vous aider 24 h / 24 et 7 j / 7. Vous pouvez nous contacter ou parcourir le centre d'aide disponible dans 18 langues. Téléchargez l'application Remitly et envoyez de l'argent dès aujourd'hui. Remitly possède des bureaux partout dans le monde. Remitly Global, Inc. se trouve au 401 Union Street, Suite 1000 Seattle, WA 98101. Les personnes parrainées doivent être de nouvelles utilisatrices de Remitly pour obtenir des récompenses. Certaines exigences supplémentaires peuvent s'appliquer. Gagnez des récompenses pour un maximum de 20 parrainages réussis. Cliquez ici pour en savoir plus sur le programme (https://www.remitly.com/fr/fr/home/referral-program-tnc).

Évènements

ÉVÈNEMENT SPÉCIAL

Votre argent à l'international

Voyager, investir à l'étranger, économiser pour l'avenir, envoyez facilement de l'argent à l'international avec Remitly.

Notes et avis

4,9

sur 5

2,3 M notes

A Reliable and Efficient Money Transfer Service
05/08/2024

Dr. Clifford Broderick
I've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service.
A Reliable and Efficient Money Transfer Service
05/08/2024

Dr. Clifford Broderick

I've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service.
Terrible Customer Support & Unclear Instructions
22/10/2023

Wsdxop
I had two issues with Remitly:1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction.2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer.

Réponse du développeur
Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.
Terrible Customer Support & Unclear Instructions
22/10/2023

Wsdxop

I had two issues with Remitly:1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction.2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer.
Réponse du développeur 15/01/2024
Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.
this app is useless
26/10/2022

jeiison_11
They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised.Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything".They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.

Réponse du développeur
We're sorry to hear about your experience. We take the security of our users very seriously, and sometimes we need to verify additional information to ensure the safety of your funds and account. However, we apologize for any miscommunication or inconvenience caused regarding your account suspension. Thank you for bringing this to our attention.
this app is useless
26/10/2022

jeiison_11

They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised.Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything".They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.
Réponse du développeur 27/06/2023
We're sorry to hear about your experience. We take the security of our users very seriously, and sometimes we need to verify additional information to ensure the safety of your funds and account. However, we apologize for any miscommunication or inconvenience caused regarding your account suspension. Thank you for bringing this to our attention.
Bad customer service
17/07/2021

Chicken is not my style WuFan
They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it’s always “we can’t do anything”. They do not really know what’s the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone’s life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can’t help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that’s how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.

Réponse du développeur
¡Dear Customer! Thank you for taking the time to contact us. We appreciate your feedback and effort in bringing this matter to our attention. As we continue to grow, we look for better options for our customers to make transactions. We completely understand how important it is for you to process your transactions to your loved ones and it is not a good experience for you. We would like to know about your case, you can contact us directly. Thanks for choosing Remitly.
Bad customer service
17/07/2021

Chicken is not my style WuFan

They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised. Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it’s always “we can’t do anything”. They do not really know what’s the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone’s life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can’t help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that’s how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.
Réponse du développeur 14/09/2021
¡Dear Customer! Thank you for taking the time to contact us. We appreciate your feedback and effort in bringing this matter to our attention. As we continue to grow, we look for better options for our customers to make transactions. We completely understand how important it is for you to process your transactions to your loved ones and it is not a good experience for you. We would like to know about your case, you can contact us directly. Thanks for choosing Remitly.

Nous sommes ravis de vous compter parmi notre communauté Remitly. Merci de nous avoir choisis ! Dans cette mise à jour, nous avons corrigé des bugs et apporté des améliorations des performances afin de vous fournir une expérience plus fluide et meilleure. Besoin d'aide ? Consultez notre page d'aide sur https://help.remitly.com/s/?language=fr pour obtenir des articles d'aide et des conseils.

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