Rentigo 4+

The worst customer service/experience all around

The app is clearly an MVP product with lots of bells and whistles, but none actually works as intended. Recently, I have had to make a switch with my payment method before my rent was due. After all the trouble getting my account properly setup, the rent payment went thru from the wrong account, instead of the new one I had setup. I called and emailed customer service multiple times right after it had happened to clear the issue/cancel the transaction...etc. But the customer service phone line is an offshore service desk that only takes messages and has no knowledge or power to do anything. THE WORST was when their Head of Customer Support, Edu, yelled at me over the phone, blamed his colleagues for relaying incorrect information, and said that the issue with the payment was on me and that I should be penalized for the faulty transaction bc it was not their problem.

AFTER ONE WHOLE MONTH of back and forth between my landlord and myself calling and emailing rentigo, the problem went unresolved and was a waste of everyone’s time, in addition to having the worst customer experience.

If you are a landlord, save yourself a lot of headache and go find something else better for you and your tenants.

Horrible renting app

First off, the app never remembers you even though you click “remember me” every time you sign in. I have had so many issues from the renters side, thank god my land lord is chill. Land lords, payments will be late due to the app. When you set auto pay- that also doesn’t work all the time. Their support is also terrible when you try to get anything fixed. They snap and are not patient. When I called in they asked me for my password. I work for a tech company and no one should ever ask for your password. The company should have a way into you account. I though that was very sketchy. Save the headaches and choose a different app if you can.

Piece of Garbage App

Every month my password gets deleted and i have to reset it to something completely different because my password has “expired” in the month i didn’t sign in, since i only pay rent once a month?? The customer service is nonexistent, they had a “message office” that is the only person you can talk to, and they have no power to help with anything in the App since it’s not their app and they LOVE telling you so. DO NOT USE THIS APP OR YOUR TENANTS WILL MOVE OUT. it also charges you an extra $30 on your rent if you’re even two minutes passed Midnight the day it was due!(: Super awful app and i’m definitely deleting and moving houses so i don’t have to use it!

Developer Response ,

Hi VictoriaSlo, on behalf of everyone here at Rentigo, we are so sorry for any inconvenience. Unfortunately, we have no control over what is presented on the bill. Any and all control over what is owed is decided from your landlords side. Our office hours are Monday-Friday from 9AM-5PM EST. When would be a good time to have one of our customer support managers contact you? Let us know so we can help further assist you. Sincerely, The Rentigo Team