Republic Services 4+

I never take the time to write reviews, but felt it necessary as I can’t believe how nice it is to have waste removal service. I’ve taken my own garbage to the landfill for years and decided to order your services this past month. I can’t believe how inexpensive they are. Your driver is always on time, and best of all, I don’t have to go to the landfill. Sounds silly, but my week is a whole lot easier having your service provided. Worth every penny. Thanks again.

Be cautious of using only the app! When changing or adding card information on the app and website do NOT communicate and the app doesn’t save changes made. If you change the default payment, like adding a new card/bank account, the app doesn’t remove the old payment method even after unenrolling from autopay. The app still processed a payment with an expired card even after it was changed.

I deleted all payment options from the website then added new payment method and made it my default. But when I went to delete the expired card that was the previous default it would go through all the steps but never delete.

Then I went into the app to verify it was the same. I urge you to do the same because previously only using the app I added my new card and made a payment it but the app still pulled from the old card.

When verifying on the app the default payment was still the old card that I had tried to deleted on the website. Oddly enough the new bank account that was added to the website was on the app and the other cards that were deleted were gone. On the app I had to change the default to then new bank account and then was finally able to delete the expired card from the app and separately on the website!

There are defiantly some bugs that need to be worked out! Play it safe and just use the website to prevent headaches

So when I download an app for a utility service I am thinking “Oh cool one stop shop”. Not this app. Every option on the app kicks you to the website. I would say that is lazy coding. You can do better. Additionally when the notification of service option is opened you have to remember your own schedule and then back date the information to get proper alerts. Again lazy coding. Take into account your customers trash and recycling schedule and then provide an alert window of time based off of when YOU, republic, have scheduled pick up. All of the above = not hard. And because these things aren’t hard they will never be addressed. Sigh. I give you three stars because the app works as advertised, but could be better.