Reset: Holistic Fitness App 4+

Former D1 Athlete Approved!⭐️⭐️⭐️⭐️⭐️

I used to run track at a D1 college so I've had various coaching, strength training, and workouts of all kinds throughout the years and I love how her workouts are set up!! I also love how she shows the forms & writes down what to do under each example! It's obviously not PERSONAL training so more in depth attentiveness to your form and how your body should feel is necessary if you are a beginner. Even if you are a beginner though, the examples are still great with the writing and you can look in a mirror to see if your form is correct. I had issues with the app crashing and still give it 5 stars because I emailed support and it was resolved within the hour! All apps run into their technical difficulties but the customer service makes or breaks whether it's worth dealing with and Abbigayle was phenomenal with her assistance!

❌ DON'T BOTHER! Better apps available! ❌

❓Want to pay to possibly get injured?❓Like poor customer service & want to be dismissed and lied to? ✅ If yes, this is the app for you! ❎ If not, go elsewhere sis! This app is not it.❓ What kind of trainer doesn't tell you how to have proper form (WORKOUT 101)?! Not a reputable one! 👎🏾 Despite having been live for YEARS, most exercises don't even have descriptions for form which can lead to injury. It led to mine and support did NOT care and wouldn't refund my 2nd annual subscription when requested a month into it. I'd complained like 4 months prior about this and they said they were going to work on it. Do you think they did? Of course not! 👎🏾 Aside from that, the app routinely breaks with updates and will keep crashing. ❌ Customer service isn't very helpful, truthful, concerned about your health, or transparent. ❌ It gets stale very fast. BETTER OPTIONS: 1️⃣ FitBod [$] – an AI personal trainer that tailors workouts to your equipment, etc. 2️⃣ FitOn [FREE] which has hundreds of on-demand workouts of all kinds. Never had problems with either one and recommend both so much more than Reset. 👎🏾 Just Say No. 🚫 If you're reading this, consider yourself lucky enough to be warned and run away. 🍀🏃🏾‍♀️

Developer Response ,

Hello Ellewms! Thank you for your candid feedback. We genuinely regret that your experience with the Reset Fitness App has been so disappointing. Your concerns about exercise form, customer service, and app stability are taken very seriously.

We strive to provide comprehensive guidance and support to our users, and we’re sorry we fell short in your case. Your feedback about exercise descriptions and customer service will be addressed urgently with our team to prevent similar issues in the future.

Regarding the issues you’ve faced with updates and app crashes, Over the last few Months our development team has significantly improved the App’s stability and user experience. We would like to investigate your refund request further. Please reach out to our support team at support@reset.app with your account details so we can address this issue directly.

Thank you for bringing these matters to our attention, and we appreciate your patience as we work to improve our service.

Interesting

The apps name is “Reset,” and for me that is one thing this app doesn’t do. Every month, my bill is paid I come into the app and it literally asks me to pay and join. I’m already paid, I’m already joined, you’re literally drafting my payment monthly! I’ve had to talk to support several times for them to go in and “Reset” the app for me so I can use it. I’ve been patient, I understand start-up’s and glitches, and human error, it’s okay…But we are now going on repeat incident number 4/5, enough. I just paid my invoice August 3rd it is now August 20th, I have had NO ACCESS since the 1st. I waited to see if the glitch would right itself before going through the obstacle of taking pictures of my receipts, sending and email, waiting to hear back etc. by the time that all happens it’s been two days...but no. I tried. Honestly, I’m not even seeing the workouts Jenna does on her IG page (maybe I need to look closer, granted), but I’m not going to continue the back and forth. Sorry.