ReturnQueen

Name: ReturnQueen
Rating: 4.3 (140 reviews)
Author: Return Queen LLC

No Packing -Doorstep pickup

Free

140 Ratings
Age Rating

4+
Years
Category

Shopping
Developer

Return Queen LLC
Language

EN
English
Size

103
MB

ReturnQueen: Shop smarter. Return without the hassle. ReturnQueen helps you shop with confidence and never lose money on items you don’t want. What you can do: * Shop with confidence: Discover trending items and real reviews from your favorite stores, including Amazon, Nordstrom, Target, Shein, and more. * Resell in seconds: Missed a return window? Easily resell items on Poshmark and get your money back. * Return with a tap: Schedule doorstep pickups with no labels, no printing, and no store trips. We handle the return so your refund doesn’t get lost. Save time. Get your money back. Make shopping easy again with ReturnQueen.

Ratings & Reviews

4.3

out of 5

140 Ratings

Very Useful App!
10/31/2022

Dnfnfngn
So glad that Return Queen exists for online shoppers like myself! Never has it been so easy for me to return clothes.The reason that I only gave it 4 starts is that they could work on their scheduling in regards to their pickups. Every single time I schedule a pick up they try to come at least 3 hours earlier than I put down. This is very frustrating during the week when I am either at work or when I have meetings during the day. It’s very distracting when I have to deal with the pick up people coming when I am in the middle of a meeting that I have to participate in. So how it works is there is a middle person between the pick up person and you the customer. They ask you if they can come earlier but if you say no it is not oftentimes relayed to the driver. So the driver still tries to come when you are not available which is something that I don’t need to deal with when I am at work or in meetings when I work from home. I schedule it at certain times because those are the times that I know I will be free. There is literally a flexible option that a user can select from. If a user does not choose the flexible option then I don’t believe that they should still ask to come way earlier or later than the user selects. To make matters worse they changed the blocks from 2 hour blocks to 4. Which means that you have to be available in the span of 4 hours. This makes it hard to schedule a pick up after work or before. But even with this they still try to come at a completely different time than you selected. Very annoying :/

Developer Response
While we're thrilled to hear you like our service, we are sorry that we have disappointed you with the timing of your pickups. We do try to be mindful of the environment and optimize our routes to reduce emissions from our big purple vans. Your feedback is important to hear because we should only be adjusting pick up windows IF it works for our customers. THANK YOU for taking the time to let us know how we can be better - we're on it! - Kathleen B.
Very Useful App!
10/31/2022

Dnfnfngn

So glad that Return Queen exists for online shoppers like myself! Never has it been so easy for me to return clothes.The reason that I only gave it 4 starts is that they could work on their scheduling in regards to their pickups. Every single time I schedule a pick up they try to come at least 3 hours earlier than I put down. This is very frustrating during the week when I am either at work or when I have meetings during the day. It’s very distracting when I have to deal with the pick up people coming when I am in the middle of a meeting that I have to participate in. So how it works is there is a middle person between the pick up person and you the customer. They ask you if they can come earlier but if you say no it is not oftentimes relayed to the driver. So the driver still tries to come when you are not available which is something that I don’t need to deal with when I am at work or in meetings when I work from home. I schedule it at certain times because those are the times that I know I will be free. There is literally a flexible option that a user can select from. If a user does not choose the flexible option then I don’t believe that they should still ask to come way earlier or later than the user selects. To make matters worse they changed the blocks from 2 hour blocks to 4. Which means that you have to be available in the span of 4 hours. This makes it hard to schedule a pick up after work or before. But even with this they still try to come at a completely different time than you selected. Very annoying :/
Developer Response 11/02/2022
While we're thrilled to hear you like our service, we are sorry that we have disappointed you with the timing of your pickups. We do try to be mindful of the environment and optimize our routes to reduce emissions from our big purple vans. Your feedback is important to hear because we should only be adjusting pick up windows IF it works for our customers. THANK YOU for taking the time to let us know how we can be better - we're on it! - Kathleen B.
So helpful!
10/26/2022

Ninetales nick
This service is so awesome! The app is super easy to use and makes returning just about anything a breeze. It truly takes me about thirty seconds to a minute, tops, to submit a return and stick the bag outside. It works flawlessly and I’ve had zero issues in four or five months of using it at least once per week. It gets clutter out of the way, makes it way easier to try things, and saves money from keeping you from missing return windows. Not to mention, dropping returns off at UPS/fedex is a colossal pain, and this saves you from having to do that. Worth every penny and one of my favorite things.

Developer Response
Always happy to hear the good stuff! Thanks for helping us change the way the world returns! We’ll see you for your next pickup.—Kelly P.
So helpful!
10/26/2022

Ninetales nick

This service is so awesome! The app is super easy to use and makes returning just about anything a breeze. It truly takes me about thirty seconds to a minute, tops, to submit a return and stick the bag outside. It works flawlessly and I’ve had zero issues in four or five months of using it at least once per week. It gets clutter out of the way, makes it way easier to try things, and saves money from keeping you from missing return windows. Not to mention, dropping returns off at UPS/fedex is a colossal pain, and this saves you from having to do that. Worth every penny and one of my favorite things.
Developer Response 11/02/2022
Always happy to hear the good stuff! Thanks for helping us change the way the world returns! We’ll see you for your next pickup.—Kelly P.
Huge fan of this convenience but…
07/12/2023

Deeeeeeeertne
I adore this app and service for the convenience and their kind customer service. But my anxiety can’t handle not knowing when the items are actually dropped off to be shipped out for return after being picked up. It wouldn’t matter if most returns don’t work under a “return by date”, but most stores do work this way. I think I need to pause my use of this app till they have a system added that notifies us for when items are officially shipped out after the pickup. But I will def be checking in to see if this update ever happens! :)Would be even more helpful if receipts for the drops were added to our account. I know all shipment centers and drop off stations are able to provide this - in case the refund doesn’t go through and we need to prove the item was shipped out.

Developer Response
THANK YOU for this valuable feedback. We always want to know what features our customers want and how to make things better. We're on it!-Jules R.
Huge fan of this convenience but…
07/12/2023

Deeeeeeeertne

I adore this app and service for the convenience and their kind customer service. But my anxiety can’t handle not knowing when the items are actually dropped off to be shipped out for return after being picked up. It wouldn’t matter if most returns don’t work under a “return by date”, but most stores do work this way. I think I need to pause my use of this app till they have a system added that notifies us for when items are officially shipped out after the pickup. But I will def be checking in to see if this update ever happens! :)Would be even more helpful if receipts for the drops were added to our account. I know all shipment centers and drop off stations are able to provide this - in case the refund doesn’t go through and we need to prove the item was shipped out.
Developer Response 08/04/2023
THANK YOU for this valuable feedback. We always want to know what features our customers want and how to make things better. We're on it!-Jules R.
Exceeded expectations
04/20/2023

Layla Wright
I shop online frequently and was spending a lot of time making returns, so I was very excited to learn this service existed!I’ve been a customer for a few months now, and ReturnQueen has definitely exceeded my expectations. It’s so easy to submit a return, they are able to pick up at convenient times, and everyone I’ve interacted with has been so pleasant. I’ve had no issues using the service whatsoever. Definitely recommend using ReturnQueen, especially if you find yourself forgetting to return things or don’t have a printer of your own

Developer Response
Hey thanks! We really appreciate a great review, and a great customer. Thanks for returning with ReturnQueen, see you next time purple pal!-Becky K.
Exceeded expectations
04/20/2023

Layla Wright

I shop online frequently and was spending a lot of time making returns, so I was very excited to learn this service existed!I’ve been a customer for a few months now, and ReturnQueen has definitely exceeded my expectations. It’s so easy to submit a return, they are able to pick up at convenient times, and everyone I’ve interacted with has been so pleasant. I’ve had no issues using the service whatsoever. Definitely recommend using ReturnQueen, especially if you find yourself forgetting to return things or don’t have a printer of your own
Developer Response 04/24/2023
Hey thanks! We really appreciate a great review, and a great customer. Thanks for returning with ReturnQueen, see you next time purple pal!-Becky K.

What's new in 2.13.06 - Hide retailers you don't want to see from your feed - New "Upload Label" step when adding items manually - Instant refund alerts now appear on your pickup and order screens - See how many pickups you have left, right from the home screen - You can now remove your last payment method - Refreshed brand colors and tighter UI polish across the app - Fixes for sign-in, pickup editing, and deep links to individual pickups - Performance and stability improvements

Version 2.13.06 May 14

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Return Queen LLC
Size: 103 MB
Category: Shopping
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Contains
User-Generated Content

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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ReturnQueen

Ratings & Reviews

Very Useful App!

So helpful!

Huge fan of this convenience but…

Exceeded expectations

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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