Richpanel 4+
Richpanel Inc.
Designed for iPad
-
- Free
Screenshots
Description
Richpanel is Customer Service App built for DTC brands. Thousands of merchants use Richpanel to provide great customer service on all channels.
The mobile app is designed for support agents to provide customer service on the go and to not miss even on
Here’s what you can do with the Richpanel mobile app:
1. All conversations in one place
Manage customer conversations from Facebook, Instagram, email, and live chat from one place.
2. Reply faster with macros & templates.
Save time with pre-filled answers with Macros (customer name, product name, etc.)
3. Quick gestures
Reply to, close, archive, or snooze tickets with easy, intuitive gestures.
4. See customer & order data
See customer profile, order history, and tracking details next to each ticket.
5. Resolve faster with your team
Users can assign tickets and create private notes on tickets for better collaboration
Richpanel helps brands like Thinx, Pawz, Protein Works, and 1500+ DTC brands deliver stellar customer service with tools like Live Chat, Multichannel Inbox & powerful Self-Service widget.
Richpanel has robust integration with all the major cart platforms such as Shopify, Shopify Plus, Magento, Magento Enterprise and WooCommerce. We also support custom cart platforms using API connectors.
Richpanel fits right into your tech stack. We have native integrations with over 20+ E-comm solutions including AfterShip, ReCharge, Attentive, Returnly, Yotpo, Loop Returns, Smile.io, Postscript, and StellaConnect.
What’s New
Version 1.8.4
We're excited to bring you an update that not only enhances your interaction with Facebook post comments but also includes important bug fixes for a smoother app experience.
- Like/Unlike Comments: Quickly express your feelings with a simple tap.
- Hide/Unhide/Delete Comments: Effortlessly manage your conversations.
- Block/Unblock Users: Maintain a safe and enjoyable social space with easy user control.
Bug Fixes: We’ve squashed some bugs to improve performance and stability.
Update now to enjoy these new features and smoother performance.
Ratings and Reviews
Very Easy To Use
The RichPanel mobile app is awesome! It has all the tools you need to handle customer support on the go. You could even argue that using the RichPanel mobile app is faster if you are a good phone typer.
Fantastic app.
Keep up the great work, guys!
App Privacy
The developer, Richpanel Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Richpanel Inc
- Size
- 49.9 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2021 Richpanel Inc.
- Price
- Free