Gorgias Helpdesk 4+

The app works great on a phone. But is very difficult to use on the iPad, due to it not having landscape mode available. Most of our company support uses their iPad with a keyboard. Meaning that all of our support team uses the web version of gorgias instead of the app. It is truly amazing how the lack of one simple feature makes an app nearly useless. A shame that Gorgias has spent so much time and money developing an app like this, only to leave out the one feature that would make it useful.

It’s a real shame that a well funded company in the year 2022 would care less about their customers mobile experience than anything else.

It’s a little confusing why you would even keep this app as part of your overall product with how little effort you put into developing, and maintaining the app. For example, this app continuously loses my login information, stored login details do not allow access and require the app to be deleted and re-installed, the iPad version of the app DOES NOT USE LANDSCAPE MODE!!!? How? Most people using an iPad Pro for business will have their iPad in landscape mode attached to a keyboard. The current version of the app crashes upon FaceID login check, its essentially the worst app I have on my device and I don’t know why I keep attempting to use it. Truly the worst. Both there iOS versions of this app are practically unusable. They do not frequently update their app with any valuable bug fixes or improvements. I have been on the Georgias platform for almost two years and the apps still remain largely unusable with a terrible UI and overall garbage experience for a user. And I’m not asking for a lot, but its abundantly apparent that they do not care whatsoever about there iOS products. If you are a business that lives off iOS or is constantly away from a desktop I suggest you look for another support desk software that cares about mobile users. That shouldn’t be difficult to find.

So this review is not of the app (read on for more) but the incredibly dense logic built into the app.
I open the app (because the safari and chrome mobile versions s…, sorry, they are not very good at all) and enter my log in info. I then get a message that I need to verify my identity by clicking on the link in my email. I click on the link and…way for it…it takes me to the chrome mobile version. There is no way to log in and then actually be in the app. Ta-da!
Disclaimer: it could be user error but the definition of insanity is doing the same thing over and over and expecting a different outcome.
Good luck!