The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
- General stability improvements and updates.
Ratings and Reviews
Landscape mode needed
The app works great on a phone. But is very difficult to use on the iPad, due to it not having landscape mode available. Most of our company support uses their iPad with a keyboard. Meaning that all of our support team uses the web version of gorgias instead of the app. It is truly amazing how the lack of one simple feature makes an app nearly useless. A shame that Gorgias has spent so much time and money developing an app like this, only to leave out the one feature that would make it useful.
Terrible application they do not care about mobile
It’s a real shame that a well funded company in the year 2022 would care less about their customers mobile experience than anything else.
It’s a little confusing why you would even keep this app as part of your overall product with how little effort you put into developing, and maintaining the app. For example, this app continuously loses my login information, stored login details do not allow access and require the app to be deleted and re-installed, the iPad version of the app DOES NOT USE LANDSCAPE MODE!!!? How? Most people using an iPad Pro for business will have their iPad in landscape mode attached to a keyboard. The current version of the app crashes upon FaceID login check, its essentially the worst app I have on my device and I don’t know why I keep attempting to use it. Truly the worst. Both there iOS versions of this app are practically unusable. They do not frequently update their app with any valuable bug fixes or improvements. I have been on the Georgias platform for almost two years and the apps still remain largely unusable with a terrible UI and overall garbage experience for a user. And I’m not asking for a lot, but its abundantly apparent that they do not care whatsoever about there iOS products. If you are a business that lives off iOS or is constantly away from a desktop I suggest you look for another support desk software that cares about mobile users. That shouldn’t be difficult to find.
So this review is not of the app (read on for more) but the incredibly dense logic built into the app.
I open the app (because the safari and chrome mobile versions s…, sorry, they are not very good at all) and enter my log in info. I then get a message that I need to verify my identity by clicking on the link in my email. I click on the link and…way for it…it takes me to the chrome mobile version. There is no way to log in and then actually be in the app. Ta-da!
Disclaimer: it could be user error but the definition of insanity is doing the same thing over and over and expecting a different outcome.
Data Linked to You
The following data may be collected and linked to your identity:
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Gorgias Inc.
- 26.1 MB
- Requires iOS 12.0 or later.
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © Gorgias Inc.x