Rinse | Laundry & Dry Cleaning 4+

Clean clothes, delivered

Rinse

    • 4.6 • 1.6K Ratings
    • Free

Screenshots

Description

Say goodbye to laundry day!

Rinse is the #1 delivery app for laundry and dry cleaning services. We serve the San Francisco Bay Area, Los Angeles, Chicago, Washington DC, Boston, and New York.

GET 3+ HOURS BACK PER WEEK
You have better things to do than laundry. Get your clothes cleaned with just a few taps in the app. Schedule your pickup and your Rinse Valet will stop by to grab your laundry and/or dry cleaning right from your front door. Your clothes will be cleaned by our experts with decades of experience, so you can sit back and relax. Your Valet will deliver your freshly cleaned clothes back to you, saving you 3+ hours per week on laundry.

PROFESSIONAL CLEANING, GOOD FOR THE ENVIRONMENT
1. Your clothes will receive high-quality cleaning from masters in the craft of clothing care.
2. Your items will be checked for stains that need treatment and items that don’t belong, such as pens and receipts.
3. Your clothes will be cleaned according to your set cleaning preferences and your items will never interact with garments from other customers.
4. Your items will be returned crisply pressed on hangers, or neatly folded with paired socks, depending on the service you select.
5. You save water with our high-efficiency washers, can recycle hangers, can donate clothing to charities, and help us permanently remove harmful chemicals from dry cleaning like perchloroethylene (“perc”)!

CONTACTLESS PICKUP AND DELIVERY
Schedule your pickup for any day of the week. Our service window is 8pm to 10pm, 7 days a week to fit your busy schedule. Use the app to see when your Rinse Valet will arrive. We take the safety of our customers and employees seriously – all pickups and deliveries are 100% contactless.

NOT HOME? NO PROBLEM
With our optional Rinse Drop service, we can pick up and drop off right from your doorstep or concierge.

SUBSCRIBE TO RINSE REPEAT
Rinse Repeat, our Wash & Fold subscription service, offers even more convenience. Priced by the bag, not by the pound, with no additional service fees, and always free next day delivery. With Rinse Repeat, you can save up to 56% over our pay-as-you-go service, saving you even more time & money.

With Rinse, you’ll also get:
+ 100% High-quality cleaning guarantee - if you’re not completely satisfied, we will re-clean free of charge.
+ Pick up and drop off service 7 days a week, including weekends.
+ Competitive pricing comparable to local cleaners, without all the hassle.
+ Transparent pricing, no hidden fees or surcharges.
+ Responsive and dedicated customer support.
+ Convenient, cashless payment.

ABOUT RINSE
Rinse is building the first and largest national brand in clothing care. We pick up, clean, and deliver customers’ laundry and dry cleaning, straight to their doors. Inspired to solve massive pain points on both sides of the laundry and dry cleaning business, we have created a significantly better experience for consumers, while helping local cleaning partners grow their businesses. Our services include Wash & Fold, Dry Cleaning, Launder & Press, Hang Dry, Leather Cleaning, clothing repairs and more.

Rinse is expanding and currently serves customers in six major markets, including San Francisco Bay Area, Los Angeles, Chicago, Washington DC, Boston, and New York.

Visit www.rinse.com to learn more.

What’s New

Version 5.0.17

Ready for more summer fun and less laundry? We built a brand new Rinse app to bring you the most seamless experience possible. This update includes a few minor improvements and bug fixes to give you an even better experience in our app.

If you are enjoying your new Rinse app, please consider leaving us a review in the App Store!

Ratings and Reviews

4.6 out of 5
1.6K Ratings

1.6K Ratings

yoplayeryo ,

Clothes are clean with little time and effort

See a lot of negative reviews - they seem to fall into two camps of people that are either super particular about their clothes and detergent type or people that have had genuine screw ups (e.g. lost clothes, no show valet, etc). For me, as a guy who doesn’t have any detergent allergies or special requests, the service has been really convenient and time saving. Maybe I’ve just been lucky, but for me they’ve always been on time and have returned my clothes clean and reasonably folded on the ~5 occasions I’ve used them so far. They were even able to reschedule once for me on short notice. I suspect if one is busy enough to need to use rinse, typically they only leave a review if they have a really horrible or really spectacular experience - the frequency of negative reviews here I think is misleading.

capriciouscat ,

Rude unhelpful & puts customers at risk

I've used Rinse a few times and the service of pickup/dropoff has been inconsistent but ok. They have lost two of my socks but I figured this is a thing that sometimes happens. However, the last order came back more strongly scented than previous ones and I have now been walking around with a rash all over my legs from wearing pants I sent out in the last order. I have had "hypoallergenic" selected in my preferences since the very beginning and contacted CS asking if they could use a fragrance and dye free detergent as I am allergic to even some detergents that claim to be hypoallergenic including Tide Free and Gentle which once left me calling my doctor for an emergency appt for cortisol because my eyelid had swelled up to the size of a ping pong ball from sleeping ok a pillowcase washed with the detergent. Rinse customer service was dismissive, rude and unhelpful and only repeatedly told me that they do indeed use Tide Free and Gentle as their hypoallergenic option and it is the only option. They are completely unconcerned with their customer well being. Thankfully I only had easy wash and dry items laundered by them and not all of my clothes. Every laundromat and wash & dry I have ever been to in the city has All Free and Clear and most have eco/organic options. They've lost a customer.

jbryben ,

Just don’t.

Save yourself the hassle. I used Rinse for almost a year. In that time I had a few cycles come back with detergent stains - no real biggie right? They would pick them up and re-clean. A little annoying since it happened about 4 times, but it was okay.

The kicker came when I sent my duvet in for dry cleaning. I got back some random person’s un cleaned duvet and then one of my blankets that was covered in dirt and debris. I reached out and they came and collected the wrong items, but it took A WEEK AND A HALF to even hear about if they could find my lost item or not. I had to reach out every three days because there’s no such thing as follow up from their customer support team. Once they deemed that they couldn’t find it, it took another 2.5 weeks to get reimbursed for it, which I also had to continuously follow up because no one could actually give information about it.

I’ve told the rest of my friends and family in the Bay just to skip this service. It seems like it’d be helpful and a huge time saver but just don’t. Save yourself the hassle and having to deal with a company that can’t even be bothered to say “sorry we lost this, let me give you an update of X.”

App Privacy

The developer, Rinse, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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