Laundryheap: On-Demand Laundry 4+

Nice. Reliable and perfectly timed along with some other dry cleaning items in through LaundryHeap—- and return it within a day or two. The drawbacks getting acquainted with the service is that the dirty laundry must be bagged in the blue bags provided and tagged, with your name and order number. Plus, it must be brought out to the driver for the pickup— this part is really what drives either giving a tip or not. It would be nicer surely, if they went up to the apartment to bring it downstairs to load it into their vehicle. And vice-versa bringing the clean laundry to me from downstairs … it’s still self-service in ways too. And having to wait on the drivers in the cold loading and unloading the bagged laundry—well it’s a chore too. Sometimes however appreciated the great lengths the drivers go through is tough enough and everyone deserves credit of course for the work they do. But, it’s an expense. No doorman or concierge in a condo here, yet still a great service provider for laundry when I cannot make it over into Brooklyn to have it done by the regular Laundry Servicers I love the most. Great though— on short notice and the turnaround times nonetheless is really spot-on.

Hi there,

We really appreciate your feedback!

That's exactly what we aim - to provide you with efficient and prompt high quality service and ease of use with our Laundry app.

Looking forward to seeing you soon!

Best regards,
Charles from Laundryheap

We are Americans traveling around the UK for three weeks. The hotel prices for laundry are insanely high and laundromats are not a common thing here. My hotel concierge said many guest use Laundry Heap.
I used the app to schedule a pick up. We weren’t going to be there, so I dropped the clothes at the front desk. That was it…the person doing my laundry sent a text to make sure they knew what I wanted and in 24 hours my laundry was clean and back in my room! I did both dry cleaning and regular wash/dry. I will be able to use the app in Paris later this week and in other UK countries too! The price was very reasonable and it was soooo easy!! Thank you thank you!!

Hi there, we are glad to hear that you’re enjoying your experience with our service. We are committed to providing a diverse selection of quality services and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated. Best wishes - Laundryheap

Beware… if you have an issue with them you will not get a resolution. They lost my clothes and did nothing to resolve the issue.

Background: I’m in London, England for work and the end of week 1 of a two week trip, I needed my clothes cleaned. I google places and Laundryheap came up and their prices seemed more reasonable than the hotel so decided to give them a try. They pick them up from the hotel on a Friday and we’re suppose to have them back in 24hrs. Well Saturday I get an update it will be Sunday. Sunday comes and goes and I decide to reach out that night they explain they will look into what happened and get back to me on Monday. Monday comes and they informed me they misplaced my clothes and to give them 24 - 48 hours to resolve. Needless to say I was furious and began responding with inquiries on next steps and how this is unacceptable… they followed up everyday with give them 24 - 48 hours. Well I go back to the States on Friday and they still haven’t resolve any nor refunded the charge for work they never completed. At this point there is not much I can do, but if anyone ever does a lawsuit and needs me to join in. I’m there! Personal opinion find another company with better customer appreciation.

Hi there, thank you for taking the time to leave feedback. We’re sorry to hear about your experience with us. We would like the opportunity to further investigate and resolve this for you. Please, reach out to us with your order number via our chat option on our app. We hope to hear from you soon. - Team Laundryheap