I want to thank everyone that has ever helped us and for example I have an extremely sick child he’s vented and we have 1,000$ of dollars a month and everything is Al way put together and ready for us. they personally talk to me about how new prescriptions work and what to watch out for all medications he takes so we can be as careful as possible with different doctors writing scripts they make sure that they all can be taken together and will advise me if there is a problem with one . So yes i would like to thank them all for everything they have done for the past 20 years for are son. Sometimes scripts are not right and they will do his immediately and if there is a problem they call me so I can get it done before they close which has been one thing that helps tremendously. I just wanna give a shoutout to all my amazing people at the Plymouth Rite aid that have been in are corner from the beginning and also they make sure iam always set in the overdose spray for your nose because I would be scared without it they always make sure I have one in date so thank you for everything , love the Crowley family’s family.❤️

I am finding this site and Rite Aid, difficult to maneuver. I appreciate shortages in staffing, but it is still difficult. I have been trying to get my meds delivered for days. I received one notice they attempted delivery, but there was no one home ( two people were home) I was told three times the meds were delivered, only to discover they were still at the store. I had a Door Dasher there to pick them up, and they were told that they had been delivered. They have not. In the next few days I was told delivery was impossible over the weekend. I sent a friend to pick up my meds and they refused to release them. I changed to Rite Aide, because my insurance company insisted. It’s been 5 days and I still do not have my medication. Today I am told they don’t even have my prescription, it’s at another location. The other location said they don’t have my insurance information. I am getting no where fast. I don’t understand how they can tell me they tried to deliver it last week, but now it does not even exist. Long story short I sent a friend to pick up the meds, not only did they have them, they have had them since 1/27. I have gone 5 days without medication, simply because no one answering the phone, could be bothered to check and see if the prescription was ready. Trust me I try to be sympathetic to the plight of the situation. But a lot of this difficulty seems to stem from no one just taking a moment to listen to me and see if what I said was true. Thank you.

I ordered refills through the app the other day for 7 medications that I would run out of within the next week (my meds are almost always ready within 1-2 days). The app confirmed that my refill requests had been processed successfully. The app never shows me any info about pending refills, so I was completely unaware that there had been some sort of issue with the app. Two days after submitting the request, there was only 1 med listed in the app for pickup. At this point I’m running extremely low on the other meds, so I called the pharmacy to see what is taking so long. Turns out that out of the 7 refills I requested, 1 was ready, 1 was awaiting refills from the doctor (which is fine), and they didn’t receive any refill requests for the other 5. If the app showed status updates for pending refills, I would have caught this issue sooner. Now I’m out of 3 meds and am feeling the effects. The technician I spoke with over the phone regarding this had no problems putting through those 5 refills, so it was 100% an issue with the app. Rite aid, please don’t fail me like the last 4 pharmacies I’ve dealt with. I’m chronically ill and take a ton of medication. I’m really tired of pharmacies having these inexcusable errors and putting me in dangerous medical situations. Maybe you should drop all of your other app features and focus on fixing the pharmacy feature so your patients don’t die... Just a thought.

The app was obviously coded offshore, since usability for seniors (thin fonts, tiny icons, confusing navigation) were not taken into account, nor does the app get good overall testing. Also several places in the app consistently give “service not available” errors if choosing several options on the same screen, though backing out & choosing the same option will immediately work. Sorting coupons either ascending or descending will produce a different number of results. The English text & display isn’t so great, with either text running off a button, or tapping a store phone # gives “Do you want make call?” Otherwise refills are relatively painless (as long as refills remain), and the ad/coupons section is appreciated ... though Marketing occasionally runs amok, so to get to coupons, you literally have to scroll to the bottom of 4 screens of non-coupon ads to click “coupons” again on a tiny button.😁