RIU Hotels & Resorts 17+

RIU Palace Las Americas

This hotel will not disappoint. We had nothing but Great customer service. I lost something when we first checked in and the fella was looking for me over 30 minutes and gave it to me. Then my hubby put his wallet under in the beach towels while we went swimming. It started raining and the towels were soaked. Me not thinking asked for new towels with his wallet tucked into the still folded wet towels. After about 10 minutes Hubby realized he didn’t get his wallet. I frantically went to the towel place to ask if anyone seen his wallet and they hadn’t. So a sweet young lady and I both pulled out all the dirty towels and it wasn’t there. I looked at the last two towels. As I was walking away in tears the young lady was screaming it was stuck in the fold of the last towel I just lightly moved. So my experience with this hotel holds up to the highest of integrity and honesty of their employees. I will forever recommend this hotel to anyone!!!

Forever Greatful… Angie Spradley

Developer Response ,

We are glad you enjoyed your stay! We encourage you to visit the DESTINATIONS tab of our App, there you can find all the places where we have RIU hotels, we would love to welcome you again in any of them!

Riu Palace las Americas

I highly recommend Riu Palace Las Americas i have been there 8 times and continue to love it there. The staff there is amazing. The beach is beautiful and beautiful scenery. There are several places to eat and bars on the property. The food there is great, There is plenty of activities to do during the day and the evening. This resort is clean the staff is always making sure the property is always clean. The staff and the guest staying are very friendly. I never once had a bad trip I can’t wait to go back again soon thank you riu your the best

Jayme Jones

Developer Response ,

Thank you very much for trusting RIU, comments like yours encourage us to continue working day after day to offer you the best service 💕. We hope to have you again in this or any of our RIU hotels! 😄😄😄

Very disappointed

This is our second time here in two years and this location has really changed so much. We stayed here June 2022 and enjoyed it. I wouldn’t say it’s a 5 star hotel but it was A good 4/5 the last time we were here. Although it is still clean, it is nothing like it was. Our coffee pot was not cleaned and emptied each day. The room was barely mopped. It seemed like the bare minimum was done. The beds full/queen beds are not fit for two people. My husband and I are not large people and we barely were able to fit on the bed together. The food was absolutely terrible. The selection two years ago was so much better. Now it’s just gross, so greasy and it’s the same thing everyday. I was so disappointed. This is the first time I have ever been to Mexico and disappointed in the fresh fruit. All the fruit was not ripe. I have never seen so many apples in a Mexican resort. This is a tropical paradise, where are the tropical fruits?? Apples?? As far as entertainment, probably the worst I have seen. Riu, you can do so much better.