Roadside Assistance 4+

Amazing customer service

This company is quick to respond and has amazing customer service. The guy who came out to help me on a lock out situation was also nice enough to jump my car. Very friendly and fast experience. Would def recommend to those who do not have a roadside assistance added to their insurance.

Developer Response ,

Thank you for you review Amanda! I'm happy we were able to find help for you when you needed it :)

This company is a waste of time and money.

I had the worst experience.

I requested a service for roadside assistance online and never received it. I followed the instructions in the text message they sent me. I was supposed to call after 15 minutes if I didn't get a service status update. So after 15 minutes I called and the woman who answered said that I scheduled the service for the next day at 7:00 a.m., when the website doesn't even have the option to select the time. She changed the time so that I could get the service and told me to call back in half an hour to check the status. I did that and to my surprise they couldn't find any information with my phone number and my name. The only option they were giving me was to open another service and that I would have to pay for that again, because there was nothing else they could do. None of their employees were giving me real options and when I asked them about a refund they couldn't do anything because they are not the ones who work with refunds that I had to called a different phone number. This company charged me for a service that I did not receive. I sent an email but have not received a response. I have also called more than ten times and they keep transferring me to different insurance companies that have nothing to do with them.

What wonderful service!

I was greeted in a pleasant friendly manner by the service technician who fixed the problem in no time and we chatted for a few minutes then I was able to drive away

Developer Response ,

Hello, Thank you for your feedback, we are happy to hear we could help you out.