iPhone Screenshots


Welcome to the City of Richmond's RVA311 Citizen Services app! This app is designed to improve our service delivery efforts as well as our citizen engagement by providing citizens a way to report non-emergency incidents and submit service requests to agencies.
As registered user you track your requests and receive notifications, view all your requests, explore existing public requests and respond to surveys!
To learn more, visit www.rva311.com

What’s New

Version 2.2.0

Improved HTML formatting.

Ratings and Reviews

4.0 out of 5
8 Ratings

8 Ratings

17493@3!,$: ,

Not sure it even sent my request

Sign in via Apple ID does not work. Text boxes don’t even have normal spell check or suggestions available like capitalize a single “I” and I am sure many other issues if you look closer.

Cville Squid ,

Cannot create account

Ask for account creation, then sends email confirmation...but confirmation link does nothing. Cannot create and verify account.

Travisrexmiller ,

City doesn’t actually do the work

App seems to work fine but all tickets go into a void of “transferred to correct department” and marked as completed although they never actually get done. There’s been a huge oil spill on my block covering the sidewalk for 6 months that has never been cleaned. Don’t bother attempting to use RVA311, your work won’t get completed.

App Privacy

The developer, City of Richmond, VA, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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