iPhone Screenshots


Welcome to the City of Richmond's RVA311 Citizen Self Service Portal! This tool is designed to improve our service delivery efforts as well as our citizen engagement by providing citizens a way to report non-emergency incidents and submit service requests to agencies. As registered user you track your requests and receive notifications, view all your requests, explore existing public requests and respond to surveys!
To see a mobile app tutorial visit www.richmondgov.com

What’s New

Version 1.3.0

• Fix bugs causing issues with rendering images and request creation form
• Support “Information Only” request
• Fully Support IOS 14 and Dark Mode

Ratings and Reviews

2.1 out of 5
14 Ratings

14 Ratings

julesagogo ,

Log in broken, limited functionality, no support

I just created a request and then it asked me to sign in to view my requests but it would not let me sign in. Please use Touch ID if sign in is required after initial setup.

A week later it still won’t let me sign in saying “failed to sign into AvePoint citizen services mobile app. Please try again later.”

The app support link takes you to the RVA 311 non mobile friendly webpage. Please add a form for app support and link to that.

This app seemed great at first but I soon realized that it’s only a one-way communication tool and it needs to go both ways. I don’t receive requested notifications for closed tickets. Even the agents can’t reopen tickets that have been closed in error. The map - what a mess.

Travisrexmiller ,

City doesn’t actually do the work

App seems to work fine but all tickets go into a void of “transferred to correct department” and marked as completed although they never actually get done. There’s been a huge oil spill on my block covering the sidewalk for 6 months that has never been cleaned. Don’t bother attempting to use RVA311, your work won’t get completed.

cjsjoy ,

Doesn’t work

Downloaded app. It opens then flashes and closes. Tried to reinstall, same thing. Non -functional.

App Privacy

The developer, City of Richmond, VA, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


City of Richmond
40.1 MB

Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, French, Spanish

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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