The app is incredibly easy to use and appealing to the eye with the customisation options and it’s similarity to the Settings app on IOS. Along with this the app icon can be changed to many things and I believe that this adds a thin but nonetheless a layer of security by being able to mask the app as a game as with some icons like the halloween app icon and the rocket icons. Furthermore this app not only is easy to use but has many safety precautions available such as a fake PIN as well as a fake album to go along with it. I am most impressed 2 safety features which are the ability to change apps when the phone is played facing downwards and the app’s break-in alerts which takes a picture of when a failed log in attempt occurs and logs the time. I think that is very cool. One option I wish the app had was a longer passcode such as a 6 digit rather than the standard and only option (not including with touch id) 4 digit passcode. Overall great app.

I’ve reached out several times and initially I did get a response with a ticket# and some instructions on how to fix my issue. Also advising if I still had an issue to share a screenshot video. It took me a bit to get the video to send as it was too large for my phone. When I was able to get the video on my computer, I was able to email it (2-3 times now) and always referencing the ticket #. My issue is my basic subscription and account are gone- along with my pictures and videos. The App is requiring that I subscribe to the premium subscription- so you are holding my photos hostage and are no longer communicating with me. Judi Kensinger

I subscribed to the yearly plan and the app was working fine for about a month before it started crashing on me and abruptly kicking me out. I didn’t think much of it and trusted the developers to work the bugs out. Unfortunately all they managed to do was delete all my photos, videos, and albums. I signed in one day to retrieve some videos for a project and everything slowly started getting deleted. One by one. And there was nothing I could do. Ok, so then I emailed them. I explained what happened and they requested screenshots. Cool, I sent them what they asked for. What isn’t cool though is that it’s been a week and I have yet to hear back from them. Their “customer service” isn’t servicing anything! And I am highly disappointed with their product. They have been giving me the runaround big time. Think carefully before trusting them with your keepsakes. This could be you one day.

I loved the App, no I was in love with this app, until I got locked out of it. A friend of mine changed the pin without telling me, there was a unexpected turn of events with my friend and I’m not able to get that pin from her. I had already registered my email with the app, but there is not a known way to get back into the app, without losing all my stored data. The premium subscription has expired since I’ve been locked out of the app, the only way to get what I have stored, is through the app directly which the developer does not provide the option to reset, that I have found. It’s been over 6 months since I’ve been locked out, my stored data is inaccessible, so therefore pretty much gone.. Up until this point I swore by this app, it was the only photo vault app that I used. Definitely need to make upgrades on the app for situations in which you need a pin reset.