SafeView Preserve 4+

Good app. Relatively easy to use.

Is there an email or a way to give feedback on bugs/improvements to the app? Such as when dark theme is used on iPhone the instructions text doesn’t change to white so it’s black text on a black background and I’m unable to see it without changing my phone theme.

App issues

Since getting an iPhone 13 there have been several issues occurring with the app.
1. The camera won’t stay in the “On” toggle, doesn’t give an option anymore. This also applies to older deceives.
2. Often times after taking a video an error message pops up saying that the video cannot be taken or saved while a active phone call is taking place. When there is no phone call taking place or even taken before the video was recorded. This also occurs on older devices.
3. While taking unlabeled photos, if you mistakenly click the button that takes you to all of the labeled and unlabeled photos, the phone will no longer take photos. The only fix is to logout of the app and sign back on. Just a major inconvenience while trying to complete an order.
4. When taking photos with 2 different devices the photos are all mixed up when uploaded into the order. They use to come through separated by the device, in time stamp order, in older versions of the app. This poses a huge problem when there are over 1k photos and they come in all mixed up.

Thank you.

Developer Response ,

Thank you for the feedback. We are currently testing a new version of the app and invite you to be a part of our beta program to ensure we have corrected the sort problem you are experiencing. Please reach out to helpdesk@safeguardproperties.com if you are interested in joining.

Update: We have released a new version of the application which corrects the sort order. If you continue to experience problems after downloading the latest version please contact helpdesk@safeguardproperties.com so we can get some additional information.

Terrible app

I went to give access and took around 150 photos. It took 2 DAYS to upload them. Terrible app. How Vendors can make money with a poor app like this one.

Developer Response ,

Sorry to hear about your experience. It should not take 2 days to upload images. Please contact us at helpdesk@safeguardproperties.com to provide us with more information regarding this issue.