Sandals & Beaches Resorts +4

My husband and I are at the sandals resort in Grenada, we arrived last Sunday, April 1st and sadly departing this beautiful paradise tomorrow. While here we did the half day Grenada sampler and the two person dune buggy ride to the falls both were amazing we ESPECIALLY enjoyed the dune buggy ride. We also enjoyed a chocolate buffet with amazing chocolate martinis and had a beach party with a huge array of crab, crawfish, mahi mahi, jerk chicken just to name a few items, all of the food was exceptional. We stayed in one of the Italian skyline butler suites with infinity pool we highly recommend these suites We LOVED our butlers Hussan, Kelvin and Renal, they are top notch butlers whom we will request when we return. We loved our stay here EVERYBODY throughout the resort were very pleasant and would go above and beyond with anything we asked for. My husband and I are already looking forward to returning.

Sandals Negril is a nice facility, and has generally pleasant staff. However, the resort was poorly managed during our stay.
We had 4 different “butlers” during a week stay, none of whom seemed to communicate with each other. Orders for food slightly out of the ordinary ( eggs Benedict on hash browns instead of muffin for example) were met with bewilderment and, occasionally, surliness- as if we were there to be served only in the manner the individual was prepared to do. There was significant construction being done on the beach by heavy equipment, yet no advance notice was given. The music being played in various adjacent portions of the resort were competing with each other, resulting in general cacophony- no place was quiet. There was no mint for mojitos, our phone didn’t work, room service was slow - several hours at times! Orders were wrong frequently. The list could go on.
I have never written a bad review before, but the mismanagement of the resort during our stay was so egregious it warranted taking the time to warn others to prepare for a less than ideal stay...
We received better service at the airport club lounge!

What an amazing week. Great facility fabulous food. Beautiful island. The nicest people. Life is good. From Tamara who made up our room to Sheldon at the club level office. From Julita and Eva at Gordons to Sabrina at barefoot. Denise in the loyalty office was a wealth of knowledge and so helpful. Even the groundskeeper were approachable. I fished the beach four times while I was here and your groundskeepers were asking how I was doing and offering tips on good locations. the crew at captain mikes spirtfishing and Lucretia on the Jeep tour. Everybody on the property and off the grounds was nice. However you train your people.... you are succeeding. Whatever is in the water that makes Saint Lucian’s so warm and inviting....keep it flowing. Mission accomplished.

This is why. We keep coming back. Thanks for a great vacation. See you in Barbados!!!

Tim Valente. Room 1402