Saucey: Alcohol Delivery 17+

Awesome And fast

My first time using app. They sent a notification that my order was picked up. They sent reminders of when the delivery will take place. They sent a notification with link to substitute one of the items that was sold out and have suggestions for replacement. My delivery guy Bryshere ( love the name) texted me 5 minutes before arrival. Since it was my first time they needed to scan my ID. It went very well. I was surprised to see that he was not wearing anything to protect himself though. No mask no gloves. He was very professional and the whole thing took less than 1 minute. I didn’t realize that tips are given through app after the exchange, so I gave him cash tip. I am so glad there are people brave and committed to their work to help those who can not or choose not to risk exposure.

the absolute WORST app i have ever used.

They advertise delivery service under an hour, my estimated wait time ALONE was “89 minutes,” that’s not including the time i spent playing russian roulette with vapes trying to figure out “what they had in stock”. turns out, the shop was just saying they didn’t have any of the flavors i wanted in stock (substituted about 15 times by the end of it, repeating flavors). FINALLY got through to support after waiting 20 minutes & guess what, they MAGICALLY had the flavor in stock that i wanted - one that they had said wasn’t in stock, hmmm 🧐. guess what? that was the FIRST time i used the app. i absolutely tried to give this app a few chances (5 to be exact), i ordered off here 5 times in an attempt to be able to say that it was a *decent* app, but it’s absolutely terrible. this situation repeated to varying degrees each time, usually worse than the previous experience though. ALSO - NONE of the drivers knew how to scan my ID card. NONE knew what they were suppose to do & asked me, THE CUSTOMER, “how do i scam your ID? I don’t know how to scan it to approve your delivery”. teach your drivers how to use your app before sending them on a delivery. i will be deleting this app & never using it again. don’t waste your time w this one.

Developer Response ,

Thank you so much for your open and honest feedback. We use all feedback as a means to improve. That being said, this was unacceptable, and not at all the type of experience we want our customers to have. Please feel free to reach out to us at Support@Saucey.com, so we may make this right!

Don’t waste your time and money!

This app is trash! I knew something wasn’t right about it from the very start because they don’t have a customer service number, but I tried to do the right thing during this pandemic and stay in the house. Not only did the guy never show up with our beer, but he lied about us not answering our phone and proceeded to yell at my girlfriend and hang up on her. Then he said he would come back, and when the ETA said he was outside he really wasn’t and kept sending us to voicemail! How very unprofessional. They don’t give you enough info on the driver either. No description of the car or how they look like most major deliver apps do. Not to mention they claim we will get a full refund but it won’t be until 5-10 business days!!! I would’ve just went to the store if I’d known they would just send us off like that. In fact I would’ve saved about $20 bucks had I gone to the store since they are obviously overpriced. My beer normally goes for $10 but I paid $16 just so I can practice social distancing. We spend $40 and got nothing in return! How frustrating right! Trash trash trash!