Love the new app look! Easy to use, also easier to read. I do miss the option for Apple Pay and hope it will be re-added in the future.

I like using the Saxby’s app to order my coffee on-the-go. However, it is a little cumbersome to use. First, all drink orders have a 0.00 price on the main page. You can only see the prices when you click on the drink to customize it. It would be more convenient to see the prices before you click to save time. Second, customizing drinks is a hassle. There are multiple tabs for sweetness and milk. Milk has to be selected in one tab and then the quantity is in another tab. Clicking on a sweetness option requires unselecting the “unsweetened” option, which is not difficult, but a little confusing when the app doesn’t let you purchase your order because of that little error.

The app functions well if you simply want to order a coffee but there are some annoying aspects. 1) The app refuses to accept any promo codes that my saxby’s has given out no matter how I enter them. 2) The app does not allow you to access the menu unless you are ordering and that aspect of the app is only available when the store is open. So if you want to look up some items on the weekend to show friends what is available you are just unable to access the menu.

This app is great, but the tip options should be updated. It gives you the option of 0%, 1%, and 2%. I wish it was 10%, 15%, and 20%. I’m embarrassed to leave such a small tip and I don’t usually have cash/coins to drop in the tip mug when I pick up my “got up too late to make breakfast before work” order I place from my phone on my commute.