I tried on 3 separate devices to log into a clients system remotely to no avail. Spent 45 minutes on phone with tech fromPentair still no connection remotely. Local works great. ScreenLogic connect works great both local and remote. Config doesn’t recall previous connections either. Frustrating to not have this feature to diag issues without having to be onsite. Especially since that is supposed to be the reason for remote connection

So, bought this set up and was super excited that I could now control my pool from my device. Has not turned out to be a wonderful as I had hoped. First, the wifi connection to the equipment wouldn’t work, in spite of the outdoor wifi connector being 6 feet from my router. Second, all kinds of stuff doesn’t work on the app. The time is off, the app randomly adds or takes away scheduled functions. Connection is spotty. And in case pentair hadn’t noticed, technology changes constantly. You cannot put an app out and never update it! Four years since the last update is an eternity in technology. And you have many complaints on your reviews, so seems like you would work on the app occasionally. Disappointing. Would definitely not recommend to a friend.

Poor reviews are clearly due to lack of user knowledge. I install and program all types of pool automation. ScreenLogic configuration is a game changer for me, being able to utilize a remote app is HUGE. No fees for service calls. Pool builders and electricians call me at home and I can program form the office. Difficult to grasp all the features of it unless Knowledgeable in equipment it’s designed to control and sufficient is an electrician. Once properly trained you will understand the power of the automation system and the convenience of being able to change the setting remotely.

I bought EVERYTHING from Pentair for my new pool/spa: almost everything has been breaking down, must be replaced. I had other pools before (non Pentair) and had very, very few issues. How many filter literally exploded on you? Me? Never except Pentair: the filter is rated for 50lb. My pool man comes twice a week. As soon as the pressure gets to 30, he backwashes. Despite all this, the filter split in half VERTICALLY. And of course Pentair told me to take a hike, claiming it is not a manufacturing problem. I am a Mfg engineer, of course, it is a huge design/Manufacturing issue! Leaking manual valves. Electric valves stopped working, flooded everything,... bottom line Pentair is BAD, don’t buy their stuff. It’s poorly built and when it breaks - of course just at the end of the warranty - they have a very simple solution: “no problem, buy another one”. Horrible!!!