Remitly: Send Money & Transfer 4+

A Reliable and Efficient Money Transfer Service

I've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service.

Very bad services support.

I have been waiting 6 days for my 4th transaction to complete. I’m watching the updates all the time, and it just say that it is processing since May 14, I tried to get more information about my process and nobody could give me a concrete time estimate for when my transaction would be completed. In orden to get my money back as soon as possible, I cancelled my transaction, and today I received a mail where they told me that I have to wait 7 business days more. They claimed that this waiting time was due to the recipient bank. Nevertheless, the recipient bank in colombia had not idea about this and had never took part in the transaction. It is insane how this app is playing with my money. Moreover, I couldn’t pay my insurance in Colombia last Monday, and now I have to pay a additional fee as a result of the incompetence and terrible service received from WorldRemit. It is sad that I’ve encountered this situation, I was very satisfied with their service so far and I send money back and forth quite often. Bitterly I’ll have to stop using their services, and would never recommend them to anyone.

Respuesta del desarrollador ,

Dear Customer.

We would like to extend our sincere apologies for the most recent experience with our service, we know it is very important for you to have your transaction delivered efficiently within the expected time.

We will be more than glad to address all your concerns and provide you with a resolution, please reach out to us at :

http://remit.ly/143d2yr

We have a dedicated staff to assist you 24/7 in English and Spanish.

Regards. ^

Terrible Customer Support & Unclear Instructions

I had two issues with Remitly:

1. My transaction was not being received by my recipient. So I contacted customer support. They said they’d contact the “concern team” and then told me they’d get back in 2-3 business days. The transaction was already late at this point so I asked if there was a phone number or email for the concern team and they said no. What kind of department doesn’t have an email or phone number?? They just kept saying that there was nothing they could do but that the concern team was contacted. And this was my first time using Remitly and $3000 was already taken out of my bank account. So you can see why I’d be concerned and why I wanted to get the contact info to check in the status of my transaction.

2. Unclear instructions for referral link. I clicked on the referral link I received and the link led me to the website where it said “download the app”. So I did so and made my first transaction but didn’t see the $20 reward. I thought it’d come through after the transaction goes through. But it didn’t so I called customer service. And they said I was supposed to click on the link again before making the transaction, which was not what the referral link said. The referral link said to register with this link to get the rewards. So I ended up having to call customer service and they just kept saying we see that you didn’t use any link. The instructions should have been clearer.

Respuesta del desarrollador ,

Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.