WorldRemit Money Transfer 4+

If you are sending to West Africa they umm close your account immediately without explanation. They had no problem taking the money out of my account and then immediately sending me an email saying that they cancelled my transaction because they determined it was a risk. When I called them for more information they told me they disabled my account (that I literally just opened) and they not only refused to give me an explanation but refused to let me speak to a supervisor. I asked to wait to speak to a supervisor and they told me they didn’t know how many hours I would be waiting and that no one could give me any information. After giving them my bank info, name, address and phone number along with my husbands account info, they took the money from my account and then refused to answer any questions. I told them I was certain the account was closed because I was sending to West Africa and they refused to answer me. I had to threaten to call my lawyer and specifically request for an appeal twice and explain to them that I was happy to give them my photo ID. They just never asked me for it. Finally a supervisor came on the phone after an hour and listed to me, spoke to their risk department, asked me normal questions to ensure I wasn’t making a fraudulent transaction and they finally reopened my account. So be ware, if they tell you there is nothing you can do they are lying.

Hi Licidieci,

I'm glad we were able to review your account eligibility for appeal. We review all accounts and transactions regardless of where they are being sent to and make sure they fall within our terms and conditions as listed on our site. Please provide a case or transaction number if you would like to discuss this matter further so we can locate your account.

Kind Regards,
WorldRemit

I have it with World Remit! For the past 6 months each time I initiate a transaction to someone in Tanzania, I have to call and babysit the transaction, because there is always an issue where my receiver is not paid in a timely manner. Furthermore there is always misinformation and vague excuses as to why my client did not receive their bank transfer deposit.

This time around I sent a bank transfer deposit on Thursday, and when I checked on Saturday I saw that my client had not been paid, so I called them per usual and they told me that their local partner locked the transaction. They said they will email them to release the funds that day. When I asked why the partner locked the transaction they could not give me an answer, typical! Now a breach has been created between my client and I because their partner locked a transaction without informing them. Here it is Monday and I’m still waiting for my client to receive the transfer.

This company is not reliable for bank transfers at this juncture. Do not use bank to bank transfers.

Hi, thank you for your candid feedback. We apologize for any difficulties with your transaction. So that we can take a look into this for you can you please amend your review with your transaction number or WorldRemit Customer ID? Thank you, WorldRemit

Sadly, I have used this service three times. Each time, there has been an issue. I currently have $130 in limbo for almost two weeks. The World Remit team has told me a different story each and every time I’ve inquired about this transaction. These interactions are entirely devoid of information and empathy. One rep literally didn’t know SOP for a regular money transfer when I asked her to walk me through it. WR called my intended recipient, said they never did so, and will now not return his calls. Where is my money and what on earth is the holdup? I’m not sending it to a new recipient, either. Very frustrating the first two times, now, on the third, it’s absolutely a pattern.

Update; The WorldRemit team lied to me, stating the bank was having technical issues (for two weeks). Little did they know I have contacts at said bank who said things were working perfectly. They just canceled my transaction; the one thing I asked them not to do. This has real-life impacts. My friend needed that money. I will be telling anyone who will listen to avoid WR at nearly all costs. I hate being lied to. Take responsibility, WorldRemit. Your team was supposed to help but in my multiple contacts to CS you just lied and made excuses. I am waiting another 7 working days apparently to get my money back. Crazy - you took it out of my account in 7 seconds. Awful.

Hi,
Thank you for your new review.
We are really sorry that you are having this experience with us.
In order for us to assist you adequately, could you please edit the review and provide us with either the transaction number or your World Remit account so we can contact you? We look forward to your reply.