WorldRemit Money Transfer 4+

If you are sending to West Africa they umm close your account immediately without explanation. They had no problem taking the money out of my account and then immediately sending me an email saying that they cancelled my transaction because they determined it was a risk. When I called them for more information they told me they disabled my account (that I literally just opened) and they not only refused to give me an explanation but refused to let me speak to a supervisor. I asked to wait to speak to a supervisor and they told me they didn’t know how many hours I would be waiting and that no one could give me any information. After giving them my bank info, name, address and phone number along with my husbands account info, they took the money from my account and then refused to answer any questions. I told them I was certain the account was closed because I was sending to West Africa and they refused to answer me. I had to threaten to call my lawyer and specifically request for an appeal twice and explain to them that I was happy to give them my photo ID. They just never asked me for it. Finally a supervisor came on the phone after an hour and listed to me, spoke to their risk department, asked me normal questions to ensure I wasn’t making a fraudulent transaction and they finally reopened my account. So be ware, if they tell you there is nothing you can do they are lying.

Hi Licidieci,

I'm glad we were able to review your account eligibility for appeal. We review all accounts and transactions regardless of where they are being sent to and make sure they fall within our terms and conditions as listed on our site. Please provide a case or transaction number if you would like to discuss this matter further so we can locate your account.

Kind Regards,
WorldRemit

Update: They must have improved their app's responsiveness. My only frustration is the hurdles you must still run to get inside the app... You must get past 2 different Welcome screens and then input a PIN # twice... But it's fast once you get it going and it's reliable, trustworthy. I've used them for about 20 years (their competitors are scary bad). I've had good customer service, trying their best, they just don't know how to correct their app. And I think they're doing their best in an insane world. (Note to developers: I certainly won't leave pvt info like my WorldRemit ID here, don't ask.)

Really can't recommend this iPhone app. Perhaps depending on a very good, very reliable internet connection, but app continually crashes midway through a transaction. Had it double-send (!) once when it crashed during my transaction and so I re-sent, unable to verify whether it had worked. Note, the service is reliable and fast going through a browser on desktop. I've used them weekly for many years, but really can't recommend their iPhone app. Of course I've dumped the app and re-downloaded it again many times; it's just buggy.

Hi,
Thanks for taking the time to update your review!
Your feedback is important to us.
We are very sorry to hear about the issue with our app.
We are always looking to improve our services and we have passed your comments to our relevant team.

I have been using them for a good couple of years to transfer money from the US to Canada. Usually goes well, but last month the transaction kept having problems (which they notified me of via email). I tried to chat and call, but the wait times were horrendous. Eventually it went through so I expected there was just some glitch in the transfer system that had worked itself out. Now the next month it is showing that my transfer was delivered on July 1, but my recipient has not received any funds and their bank does not see any pending activity 4 days later. Tried to chat but was told it was a 45 minute wait! I called and they told me the call wait time was 14 minutes. I have been on hold for 19 minutes so far, and the wait time has now gone up to 18 minutes still remaining. The most frustrating thing is that they claim that the chat wait time is 0 seconds, but as soon as I try to use the chat it tells me the wait time is 45 minutes still. Their service used to be great, but having my money disappear for almost a week is not acceptable especially when they have no customer service to speak of. When I eventually get them on the line, I am fully expecting them not to be able to help me, but at least I can then file a dispute with my bank and say that I tried to get them to resolve my issue but they could not. Really too bad because it was a good service, but I am certainly not ever going to trust my money to them again.

Hi Mdesouz. We're so sorry that you haven't had a great experience with us so far. So that we can look into this for you, please get in touch with us directly with more details: https://www.worldremit.com/en/contact-us. We’ll need your transaction or customer number to locate your account.