Every time I try to use the SendPro Scale I get the message that it can't find the app, tells me I need to download the App.

Don't understand the other reviewers: this is just to connect the scale to the shipping app.Mr "never works" needs to follow the instructions. It is telling him to download *and install* the app. It takes a few steps including adding to startup.

keep getting these charge backs for packages i'm weighing on the pitney bowes scale as not having enough postage, so i tried to plug the scale in directly through the app and nothing

They are just attempts to get you to subscribe, they send you "free" stuff that you are actually renting, leasing, or paying for on an installment plan.They don't support small thermal printers ie; Dymo450 or Brother-8xxx series because they would rather force you to buy directly from them or lease a very expensive 4x5 full size printer.Your best route is to just buy the 4x5 printer before hand during a sale or what-not. I've seen them as low as $130-150. I got my Brother QL-8000 for $45 and same day delivery with Amazon, and it prints 7x2.4 labels which the post office treats no differently.The problem is of course finding an online company that actually supports shipping with these smaller printers. Currently, none do ... not because they can't (Pitney Bowes/Sendpro power ebay's 2x7 and other odd sizes) but because they want to sell you a $600 zebra or have you rent it or pay in installments totallying $2000 when all is said and done.These places are garbage. Don't use them. Don't use their apps. Definitely don't accept their "free USB scale".