Senpex Courier 4+

I’ve done Senpex Courier for about 1 year. I would receive offers daily, then one particular time i had to mark the order delivered so it wasn’t late. And as I’m going up the elevator, the customer called and said they did not receive their order. Ever since then, I haven’t received a single order. I’ve tried emailing and calling, but zero response and no help from support. It still says I’m online and all. I’ve been logged online for weeks, deleted the app and re-downloaded it, updated it, but still nothing. It’s very frustrating because I actually really enjoyed delivering with Senpex Courier…

Literally the worst delivery gig I’ve ever used and I’ve worked with quite a few. At first I saw maybe 1 order come in every few months then absolutely nothing was coming in for several months. There is literally zero instructions on how they want you to conduct yourself on catering orders. I thought I was supposed to just pick up and drop off the orders until one client got upset with me because I didn’t set up the food for them after walking up 3 flights of stairs with heavy boxes. I was so annoyed with the company for the lack of communication lack of work so I asked them to delete my account several times and was ignored. The one time I spoke to a live representative he refused to cancel my account and told me to be patient and wait for orders. Few months go by still not a single order sent my way. And yes I was “online” ready to accept. Went on their website to delete my account myself and none of the instructions worked. I email again and got ignored again. Now over a year later i haven’t received any orders yet I’m still activated and online so I finally got it deleted and had to do it manually on their site and it finally worked this time. What a mess.

Driver support is the worst. I received a call as I was pulling up to pick up a delivery 10 minutes before pick up time asking if I was going to pick up. I don’t mind receiving the call but the problem is the dispatcher was so NASTY. I will never answer their call while I’m delivering. Another issue is that the dispatcher sends messages while I’m almost at the pick up every trip. When driving, sometimes it’s hard to know that a message is coming through the app. When I stopped at a light on my way to pick up another order I saw a new message had come through asking if I was going to pick up the delivery and then the dispatcher cancelled the order. I was 2 minutes away. I texted “driving” then they added the order back. You would think that the company would read these reviews and address the concerns with their dispatchers to make for a better experience for drivers which ultimately make for a better experience for the customer.