Description

ServiceM8 is the app for trade contractors and field service businesses. With powerful communication, scheduling, quoting, job management and invoicing, ServiceM8 will help your business thrive.

Whether you’re in Plumbing, Electrical Contracting, HVAC, Pest Control, Appliance Repair, IT, Cleaning, Locksmithing or Pool Care, if you manage jobs and staff in the field, ServiceM8 can help you eliminate paperwork, provide better service, and get paid faster.

If your business:
• Consistently loses paperwork
• Misses client appointments
• Struggles to keep track of staff and jobs
• Has trouble maintaining service levels
• Is slow to quote and invoice, or
• Feels chaotic and stressful

ServiceM8 can help — we’ve helped thousands of businesses around the world process millions of jobs, with billions worth of work invoiced.

ServiceM8 can transform the way you manage jobs, staff, customers and invoicing, freeing you from paperwork to run a more productive and professional business, and enjoy a better lifestyle.

Download the app and tap ‘Try Demo’ for a test-drive (no sign-up required).

What is ServiceM8?

ServiceM8 is a job management app designed to help field service businesses manage all aspects of their work, from a client’s first call through to scheduling, quoting, job documentation, invoicing and payment. From there, ServiceM8 integrates with leading accounting packages like Xero and Quickbooks Online, forming an end-to-end field service package.

Field staff use the ServiceM8 app for iPhone, iPad and Apple Watch, and office staff can access ServiceM8 using their Mac or PC.

ServiceM8 is ideal for field service businesses with a high-turnover of relatively small jobs, and ranging in size from sole operators up to 30 staff. Industries such as:

• Plumbing
• Electrical contracting
• HVAC
• Pest control
• Appliance repair
• Locksmithing & security
• Cleaning
• Pool care
• Lawn & garden care
• IT
• General repair & property maintenance
• Fire safety
• Carpet care

ServiceM8 also has a Franchise Management Solution for field service franchises.

Job management
• Manage jobs from start to finish.
• Access all client and job details in the field.
• Ensure job quality & consistency with built-in checklists.
• Capture electronic signatures from clients.

Communication
• Connect your office, field staff and customers.
• Email and text clients directly from the app.
• Save time with email and text templates.
• Send On-the-Way text messages to customers.
• Automate booking reminders and follow-ups to customers.

Scheduling
• Staff can view their schedules and job info, anywhere.
• Real time map view of staff and job locations.
• Instant dispatch for urgent jobs.
• Staff receive push notifications about schedule changes.
• Automatic ‘next-job’ reminders keep staff on schedule.

Quoting & Invoicing
• Create professional PDF quotes and invoices on site.
• Email or text quotes and invoices to clients from the app.
• Customers can view quotes & pay invoices online.
• Staff can take payment on site, through the app.

Job history
• Access a full history of work done for every client.
• Attach notes, photos, videos, emails & messages to jobs.
• Automatic back-up and secure cloud storage.

Add-ons & integrations
• Extend ServiceM8’s functionality with a range of add-ons.
• Connect ServiceM8 with your accounting package.

Pricing
• Four capped plans to choose from to suit your business size & requirements
• Plans bundle jobs, texts & add-ons into a monthly price
• No contracts, setup fees, or ‘per-user’ fees
• Unlimited staff & storage
• 14-day free trial

Support
• Free, 24/7 email and chat support.
• Online Help Centre with articles and videos.
• Global network of ServiceM8 Partners offering setup services.

Download the app and tap ‘Try Demo’ to test-drive ServiceM8 (no sign-up required).

The ServiceM8 application uses background location. Continued use of GPS running in the background can decrease battery life.

What’s New

Version 8.0.2

Minor fixes and improvements

Ratings and Reviews

4.1 out of 5
75 Ratings

75 Ratings

Douceswild ,

Great app but has iOS 13 bug...

I’ve been using this app for my business for over two years and I love it. It’s absolutely essential in my daily routine. That being said, there has been a bug ever since I installed iOS 13 beta on my iPhone X and it has has carried over to the final iOS 13.1 release on my iPhone Pro Max. The app crashes every time I attempt to book a job. Works fine on my iPad Mini 2 running 12.4.1 though. I just assumed it was a bug within iOS 13 but as I said, it has carried over to the final release of the OS. Other than that, I highly recommend this app if you’re looking for a tool to log and book appointments, as well as well as managing a team of employees being sent out on field jobs. Keep up the good work.

Developer Response ,

Hello,

Sorry to hear you're having issues, if you're experiencing this issue it means you're still using ServiceM8 7 app (designed for iOS 12), you'll need to update to ServiceM8 8.0 app (available on the App Store since the public launch of iOS 13 on 20th September), once you've done this the issue will be resolved.

Hope this helps, if you have any issues please get in touch with our support team for further assistance at support@servicem8.com

Eugene-K ,

Amazing Field Service Software

We have used ServiceM8 for over 5 years to run our business and it has been a major part of our success. The software has many tools which can be used for different types of businesses and the pricing blows the competition away. The customer service is very thorough and helpful when we do need support. The only challenging aspect is setting up the software to your needs as it takes time to figure out what your business needs or does not need but as I have mentioned most tools are there. We also love being able to customize our forms, invoices, estimates, text/email notifications, and other documents.

applovin'geek ,

Robust app

The app is very robust and once implemented properly, it's a huge time saver. Implementation can be a little difficult, especially the forms. Their ticketing system for issues does leave a little to be desired. It took two weeks to get an issue resolved but they finally did. Overall, we're happy with it. Just eager to get the kinks worked out for deployment so we can take advantage of what it offers.

Information

Seller
Eroldawn Pty Ltd
Size
31.2 MB
Category
Business
Compatibility

Requires iOS 12.4 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© ServiceM8®
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

  • Siri

    Get things done within this app using just your voice.

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