ServiceTrade Ratings and Reviews

There is always a lot of bugs on the app. But for the most part it works well - if you have patience and know how to work around its difficulties

Ah, the tech miracle that promises to solve everything – like a superhero with a few quirks. Picture this: You bravely enter descriptions and submit pics, only to discover it has a talent for cloning, making your notes feel like a sci-fi sequel – "The Duplicating Chronicles." And when it plays hide-and-seek with your info, it's like your data is training for a stealth mission.

Then there's the clock-in feature, the rebellious teenager of the app family. Low connectivity turns it into a rebel, refusing to acknowledge your job clock-ins and outs. It's the payroll's wild child, causing potential wage losses and turning your precious time between jobs into a mini time warp.

Sure, it's a tech genius when the connectivity stars align, but in the low bars zone, it's like dealing with a moody AI roommate. It's a mix of great features and a sprinkle of chaos, leaving you questioning if you accidentally signed up for a reality show called "Testing Patience: Field Tech Edition."

I have been operating my company for four years with this app. It has certainly had its bumps in the road. Overall though when I had any issues the technical support team has been unmatched in communication, customer support, and resolutions of said problem. I handle all of my customer’s work orders, invoicing, quoting, and overall operations with this tool. It keeps things organized once you learn how to navigate throughout the browser. My customers love this format because of the transparency it creates for my company to theirs. It’s also a great tool for being able to go back to history and revisit any problems (as long as you train your technicians to be use it in this manner) which keep’s customers confident in the contractors consistent reliability. I would definitely recommend this app.

The perks are great! The app lets us have literally tens of thousands of our items loaded for billing, each asset with all the information you need right there at your fingertips, reports done in a couple of minutes. We have it pretty dialed in now over the years so it’s great. But….

This application is always having issues, it has gotten better recently but unfortunately our company used it for actual payroll, the clock in and out events are always messing up, finally we are back to turning in an actual time sheet. I’m curious how many hours (how much MONEY) is lost due to this app and all the issues with clock in events.

I’d say this app is good for a lot of things but payroll is absolutely not one of them.

We have been using ST for several years now. From the admin/desktop perspective it’s great until it goes down and no one can get anything done.
From the field technician perspective this program is abhorrent. Constantly having issues, attachments won’t upload or duplicate themselves, permissions randomly decide to turn themselves off and no option to change it back. Clock in events won’t stay active i.e. block into a job just to finish the work and find out the ST decided to log you out. Find a different software solution this one is too expensive for the heap of flaming trash that it is…

If you are a Commercial HVAC/R entity, Service Trade and the entire company behind it will improve everything about your company. Be patient, train your office staff and mechanics inside and out. If you take the time to do this one thing you will have made the best decision for your company you will ever make. I took my company from seed to sale with it. Running hundreds on mechanics this is the only way to do it.

So about 6-9 months ago they released an update that crashed the app every time you tried to upload a picture to an asset. After countless back and forth with the representatives the issue to this day hasn’t been resolved. It got so bad that our company bought a whole new digital forms app just to upload photos.

I’m pretty sure this app was sold to us as a way to be more efficient…but it’s the opposite. It’s actually costing us more money because now we need TWO APPS the do the job of ONE.

every 2 seconds the app tells you to go to settings and give it permission to access location data. it won’t let you go between pictures and ServiceTrade because as soon you too tying and the keyboard goes away, you be to cancel the pop up for location Data.

Been using this app for a couple years now. Still wondering if they’re going to fix issues that have been around since day one. Do no recommend this app at all. Constantly taking forever to upload anything and pictures constantly fail to upload. Fix your app!

After the new update the app is worse than before which is hard to imagine. Constantly crashing, freezing and very very slow downloading any paper if it will even download it to begin with. Terrible app and even worse that I’m forced to use it everyday