Sheetz Food Delivery & Rewards 4+

Store #390

I have been patronizing Sheetz for many years not only at Store #390 in Kent but other Sheetz across Ohio and in neighboring state where they are located at - I am the first to admit that I am addicted to the Frozen Mocha!!! Out of every single store I have used, it is my opinion, Store #390 is the only store that makes my drinks to perfection!! They have told me that they follow a corporate recipe but I can certainly tell the difference in the taste even from stores close to their location!!! I have purchased so many drinks, and food on occasion, but can honestly say that the staff at Store #390 is absolutely the BEST!!!

Developer Response ,

Thankz for the shoutout here! We will pass the love along to this team.

PSA: Customer service rep sent me to SCAMMERS!!!!

Called customer service today. I had issues with paying on the app and the website. The rep gave me another number to call. She read it to me several times, so I know for a fact I wrote the number down right. She also tells me that this is the only department that can take payment over the phone. I call the number and it’s an Indian lady. No automated system, no music. Just more Indian ppl in the background. The lady immediately asks for my debit card number to look up my account. I tell her my debit card isn’t linked to my account. She starts to say something else and the call ends. I call back and we have the same conversation as before. She tells me she cannot help me without the debit card number. I start questioning her and the call ends. I call Sheetz customer service back tell them what happened. They tell me that is not the right number and they can never take payment over the phone. So have scammers started working for big companies now? Are their employees getting paid by scammers to send customers to the scammers thinking they are talking to the same company? (Hope you could follow that, but I don’t know how else to say it.) This is crazy. I hope Sheetz actually looks into this and figures out who sent me to scammers. They said they would, but who knows if they really will. Just wanted to warn y’all. If you call and there is not music or automated system, it’s a scam!

Never again

Wow, I know it’s hard with personnel turnover to keep things running smoothly however; even though it’s the only game in town for food after midnight I will no longer be ordering MTO from your establishment.
I ordered hot dogs a few nights ago. When I bit into the first one, it took awhile. It was petrified clear through. It had to be a day old if it was an hour.
Then just now I ordered a meatball hoagie combo. The drink was good, but the fries were cold and the meatballs were petrified also. A shame really because I’ve been eating here since the original store #213 opened. If my wife had not worked at Sheetz in Berwick, I would never have known the ins and outs of how things were supposed to run.
I’ve always thought of bringing my own lunch but while getting a drink at Sheetz, it was easy to get a sandwich there. But sadly that ship has sailed. I will continue to buy drinks and prepackaged food however.

Developer Response ,

Thank you for your feedback! Please follow up further with our Care Team about this:

800-765-4686
https://orders.sheetz.com/contact