Shop Market Street 4+

Just too slow to rate well.

As much as I like reminiscing about flip phones when they first could connected to the Internet, the speed of this app is just way too slow. It is only justified by the coupons and discounts that you get, which is why I keep using it. I have to have an hour and a lot of patience to put together a grocery order, but have no trouble reserving slots and keeping them through checkout. I always make a note to make sure the coupon deducts (the one in the mail on the app), and 100% of the time they have to apply it manually onto my check. It shows where the app put it, but it is always zero. The one time it didn’t, they sent a request and I never heard back from anyone. They said it couldn’t be taken care of in the store. and yes, I am spending enough money for the coupons to be taking off the amount they’re supposed to. always add extra things to your cart for this reason, because if you’re like me, you do not allow substitutions and they can be out of things. Beside all of that, it is the best way to save money on grocery shopping. oh, and it may be a good idea to check your receipts and order before you drive away. Also, when using the flyer on the app, you will have to scroll outside of the image to see the whole flyer. No, it is not easy or convenient to do that.

Developer Response ,

We're sorry to hear that you have been having issues with the app. We are constantly updating the app and trying to improve the online experience of our app. We'd be happy to try and troubleshoot any issues you may be having. Please reach out to us at guestservices@unitedtexas.com.

Love the store, app is horrible!

Market Street is my preferred store. Spending time putting together an order, only to get to checkout and losing reserved time is frustrating and a waste of time. This has happened multiple times where the app takes so long that I miss my reserved time OR today I reserved a time and went to check out only to find my time slot was sold out. Not sure how it sells out when I have a slot reserved. I reserve the next open slot and attempt to checkout, only to find the time slot is again sold out. I reserve the next available time slot and cannot checkout at all. I continuously try to proceed to checkout and after several minutes of waiting for the app find myself right back at the same screen. In addition, the delivery screen does not show any times available. I called the store and was informed there were pick up slots available in my first two reserved times and also delivery slots available. I was told to submit order through app, which is not working. Unfortunately, I cannot get to checkout on the app. Instead, I’ll put this order through Kroger or Tom Thumb’s app, where I have not experienced any issues. Signed, a disappointed customer.

Internet service/ digital coupons

First let me say, I love shopping at market street, I have in McKinney and Frisco. I never shopped there because of price, quality of the products and the outstanding customer service is why I went.
I didn’t worry about the Pennie’s difference,, but times have changed and groceries are up 25% over the last 3 years.
So more times than not I take a look at the weekly sale papers for what I need.

Everyone does it differently and if I find the price unreasonable I just buy it someplace else.
This app is the worst experience I have ever had shopping anywhere, the digital deals that you have to use this app for are not worth the aggravation it will put you through.
The stores have very poor service, connecting to their app is almost impossible in their stores.
I called customer service to complain, they were very understanding, they agreed about the internet, they told me to used the app at home 30 minutes before I visit the store🤷🏼‍♂️.
Let that sink in.
The process is to provide convenience, I don’t clip coupons, I wish I had the time to do something so simple, clip coupons.

But if I’m in the store and try the app in house there is a 9-10 chance I will go home without the item, the app will not inside the store.
I will just get frustrated, irritated or just leave and go to Kroger, this app is horrible, just horrible , don’t count on it to use it.

Frisco Texas

Developer Response ,

We're sorry to hear that you have been having issues with the app. We are constantly updating the app and trying to improve the online experience of our app. We'd be happy to try and troubleshoot any issues you may be having. Please reach out to us guestservices@unitedtexas.com.