Tom Thumb Deals & Delivery 4+

Customer Service deserves a raise!

I’m finally able to use the app after 2 months of trying. I still think it was much better before. It was much easier to use, but I’m kind of stumbling around through the new app. Better than nothing I suppose. A big Kudos to the customer service agents who tried tirelessly to assist me. I didn’t expect them to be able to fix a broken app, but they tried every last option before passing it on to those who might be able to. Earlier today, one of those agents called me back to follow up and asked if I was able to use the app now. I had talked to her weeks ago on a call that lasted well over 45 minutes. I wish I could give her a commendation. She was so patient and helpful. So were all of the other agents I spoke with every time I called for assistance. I can’t imagine having to deal with all the upset people calling all day. They all should get a raise for taking the brunt of a mess they didn’t cause.

Developer Response ,

Thank you for sharing your honest feedback with us. Your feedback has been shared with our App Development Team for further review. If you need further assistance, please feel free to chat with us on the mobile app by visiting Need Help under the Settings page or visiting the website using your mobile browser so we can further assist you.

Glitches sometimes

I love the app especially since I don’t get the paper sale ads anymore. I love the easy access to clipping the coupons. I dislike that I have to go through them individually. Why not just give the clipped deals to us automatically., that’s why I gave the app an 4 star. The older we get the less we want to have to do with apps. I know that’s the way of the world now but to make us older people have more convenience clipping coupons we don’t want to keep doing. It would be nice to go to the store give your phone number and automatically see the savings you didn’t know you were going to get ie… hey the Starbucks coffee had a $2 off savings and I didn’t have to do anything but provide my phone number because I’m one of the rewards recipient. Also why don’t Tom Thumb just go ahead and give us the free item on Wednesday instead of waiting for Saturday to offer us a freebie. If I have already did my grocery shopping Wednesday, I don’t have time and doesn’t want to go back to the store for one free item.

This new version is worthless

This updated version is completely horrible. You can no longer view your rewards as it shows you have zero. You can hardly ever clip a coupon, everything is catered to app online ordering only. If you are not ordering on the app that this is pretty worthless. It is the most un-user friendly app I have used in a long time. I love Tom Thumb, and I loved the old version, please get this fixed and make something more user-friendly. The old version I would have given five star review, this version barely deserves one star. Plus I’m always having to re-sign in and it doesn’t remember me and then it tells me my information is wrong. Please get this fixed

Developer Response ,

We apologize you are unable to see your rewards and the app has you sign in without recognizing your information. We have made sure to inform the App team of your comments for further review. If you'd like to share more on ways we can improve or need further assistance please feel free to chat with us on the mobile app by visiting Need Help under the Settings page or visiting the website using your mobile browser. Thank you.