I have been having a serious problem with Signeasy. They wiped out my history of documents (even though I have an active, paid, subscription). The first document I received, after they deleted my history, required me to download their app and start a new account, without providing any link to my already paid account. I used their web system to log a service request and received only questions. Every time I answered the question (hoping for a resolution), they would respond with more questions. I finally got Arunn Mohandas, Product Support Specialist, to direct me to his calendar and asked me to select a time and date for him to call me. The time selected came and went without Arunn calling. Signeasy works most of the time, but if you have a problem, don’t expect them to even try to provide a solution. These guys stink.
Hi there - Thank you for the feedback. We understand you are unable to download the pending document. We are aware of this and are working on bringing this feature back into our product. You also mentioned about recipients not receiving the emails. We would need more details to look into this. Request you to drop a note at support@signeasy.com with the details so that we can look into this on priority for you? Thanks, Anoop