I’m able to connect to internet and Alexa. But can’t label anything. Trying to manually label stuff in the app just gets an error message “under construction”. Seeing as these scam artists had over 5 years of holding on to our Kickstarter money, you’d think the app would be done and functional. Nope.

This app setup REQUIRED to start using the vacuum features is so poorly implemented that any person giving more than one star is likely affiliated with the company or a fraudulent paid review. At this point, I’m convinced that the product was only sent out to silence criticism of vaporware, and the company is trying to stay just one town ahead of the sheriff.The WiFi setup doesn’t work, period, and the app is not usable without it. The workaround they offer on the site doesn’t work either. Let’s not talk about any of the “smart” features the company claims - I could not even get the basic vacuum feature working. And I work in tech, so I’m well versed in the intricacies of product setup. If someone moderately technically inclined like me cannot get this to work, I don’t see any possibility of a layman doing it.At this point t, I’m only using the containers as Tupperware without any of the vacuum functionality. This product is essentially a writeoff for me.

Update: I got the app to finally work. However, the customer service from this customer is trash. I was an early adopter and when I finally did receive my items one came wirh a broken lid. Sent a few emails back and forth to get a replacementid. As of tsdy it's been radio silence since my last Email several weeks ago.As others have mentioned this app is pure trash. I downloaded the app and connected it to the network it created. It then wants to connect to the 1.4 GHz network as all IoT devices do. Tried that. Failed multiple times. I’ve run other IoT devices with no problems on the same network. This tells me that the device is a massive failure. My network runs both 5 & 2.4 GHz at the same time and I know they work properly from past experiences. Now I have a glorifies $290 food vacuum system. We waited 7 years and got a device that can barely work and an app that is useless.

My new silo device arrived yesterday afternoon. I tried to get it to connect to my Wi-Fi network, but that didn’t work so I stopped until this morning. Tried it again. Failed three times. It would detect the network and then it would disconnect from the network, but the app thought the device was connected. Of course it wasn’t. Instead I kept getting Siri telling me all about the silo. So there was a disconnect between the device and the app. I also am unable to get the base of the silo to reset to factory settings. Every time I try, the two approaches mentioned in the pathetic manual, it simply revert to Alexa introducing me to silo. Finally I got it into basic mode and I’m able to vacuum seal the containers. But it does not detect them and thinks that I don’t have any. Very disappointed.