Same comments/experience as basically all the other recent reviews. The fan won’t stay connected to the app/wi-if so long than a day. Every time it disconnects you need to delete the device and reinstall, works for a few hours, maybe even a day, then goes into “offline”. I’ve tried to have customer support help, but no real info or solution is offered up. Now that I have read all these reviews I see I’m not alone. I wish I would’ve known this before buying the fan, as the “smart” feature was the whole reason for buying the fan. Stay away from Hunter is you are buying it for any of its smart features. I have dozens of other smart devices in my home, this is the only one with connectivity issues. It’s frustrating that such a large company can put out such a buggy product and still hasn’t done anything to fix it. Buyer beware!!!

Previously the app was working well with Alexa integration. Lights worked on/off and setting different dim levels. Fans worked on/off and setting different speeds. Suddenly this is no longer the case. With the most current version of iOS, hunter app, and Alexa app (and hunter skill) fans will no longer turn off via Alexa command. Alexa gives the success tone and the “switch” is off in the Alexa app, however the fan is still on. Looking in the hunter app it also shows as on still. Turning the fan “on” via Alexa after this simply registers the switch as on within the app but physically does nothing. Setting different speeds works fine so the fans are connected. Turning the dan off in the hunter fan app and then using Alexa to turn the fan back on works fine. This tells me this is a hunter app issue in some recent update where it doesn’t recognize “off” when using Alexa. You have to manually turn it off. As an additional note when registered as off in the Alexa app (even the the fan is still on) it seems it never actually shifts the speed to 0% keeping it at whatever level it was on when Alexa registers it as on. That may be the problem. None the less they seem to have broken some communication in one of the recent updates.

These fans that come with simple connect with Home Kit compatibility is really hit or miss. Bought a fan Home Kit compatible spent over an hour trying to even get the SinpleConnect app to work. Finally had to call and found out I needed to use a different SimpleConnect app instead. Then when setting up and account if you do it online first it doesn’t say that the password must contain an upper case and lower case characters, a number and a special character. Super difficult to reset that. Finally get it setup and then it would integrate with HomeKit. Called back and had to do completely different things essentially to trick it into picking it up. Four months later the app stops working in Home Kit, then a couple days later the Hunter app quits working and then just the remote worked and then that stopped working. I call and they apparently knew the receivers on the model I got goes out and you have to replace the entire fan. I get that and reinstall it. The SinpleConnect app finally picks it up fine but HomeKit still will not recognize the fan. Terrible product for claiming to work with HomeKith. I would go with a different brand, after googling this issue tons of people have had the same issues for a long time with no fix In sight from Hunter.

Everything used to work great now all of a sudden it no longer will connect to my Wi-Fi net work I’ve tried to reset it many times it’s beyond frustrating every other device in my Homeworks except for these lines of fans nothing has changed should not be this difficult to set up I’m a very advanced computer user I can only imagine how this must be for a novice or somebody who doesn’t understand all of this at this point I don’t know what more to do I’m tired of sitting on hold talk to somebody I don’t wanna wait to go back-and-forth over email. This is a great fan if you don’t mind using the remote control however if you want to use any of the smart functionality is you can forget it once it becomes disconnected if you ever have to reconfigure it to your Netwerk it won’t happen however if you have a fresh network install and everything is brand new out of the box it might actually work OK for you I believe there is some sort of leftover settings that do not get deleted when I try to delete the app and start over I don’t know what else to do I’m very frustrated I’m going to switch to a different smart fan I think