Single Digits ONE Home App 4+

This company has been known to have the worst customer satisfaction because most of their products will last one month then appear to have severe issues with the intended services. This will lead to external fees and repairs, if not your service will never be fixed or downgraded. I’m not completely sure how a company can still operate morally and ethically knowing they are taking advantage of their own customers. If u try to contact customer service they will always mention sending a technician to fix it, but nothing will happen and no one is usually sent. I’ve heard other customers wait months for a simple fix.

This review is to deter any sane individual to be business with them, and for the company itself to at least hold itself accountable for their business practices.

App still doesn’t offer the feature to add devices ourselves. This is quite annoying, as you have to call to have a device registered and even then it will sometimes work temporarily and then stop working after a few days, resulting in more calls. It is lost on me as to why ethernet ports don’t just work immediately and instead you must register devices with them, given you will be the only person with access to them in your apartment/room. Same goes for the WiFi, as it is password protected which should mean the registering is unnecessary.

Slow, poor performing app. As a professional iOS developer no other app on my phone works this poorly. The get help form includes a “live chat” button that loads a blank page and the “email us” button presents a native Mail Controller with no email address prefilled so you can’t actually email them because you don’t know the support email. phone support has you on hold forever and fails to resolve the problem. Internet speed (the service this company provides) is slow and unreliable, in a $2000+/month apartment where they are the only option you can get. What a joke.