Hi there, thanks for your feedback 🙏We’d like to clarify a couple of things:•AI Video Generation, not editing – Sivu is designed as an AI video generator, not a traditional video editor. Once a video is created, it can’t be re-edited inside the app, but you can always generate a new version with different inputs or parameters.•Why results may vary – Sometimes the AI might miss details (like glasses or subtle facial features). Using a clear, front-facing portrait photo helps achieve closer results.•Credits & refunds – Please don’t worry about losing credits. If a generation fails, credits are automatically refunded.We’re continuously updating the app to improve realism, smoothness, and customization. Your feedback helps us make it better 💡If you’d like, you can also contact us through Settings > Report an Issue in the app and share your User ID so we can look directly into your failed attempts.— The Sivu Team

Hi there,We’re sorry to hear about your experience — that definitely shouldn’t have happened. The videos you create should include sound when using the AI Twin mode (either with a script or uploaded voice). If you didn’t hear any sound, it may be due to your phone’s volume settings or the video being saved without audio because of an upload issue.We’ve also checked and confirmed that our support email is active — you can always reach us directly from within the app via Settings → Report an Issue, which automatically attaches your user info so we can help faster.If you’d like, please reach out again — we’ll be happy to look into your case and refund any credits used on failed generations.— The Sivu Team