Skechers: Shop Shoes & Clothes

Name: Skechers: Shop Shoes & Clothes
Rating: 4.8 (10817 reviews)
Author: Skechers USA, Inc

Shop with Rewards

Free · Designed for iPad

11K Ratings
Ages

4+
Years
Category

Shopping
Developer

Skechers USA, Inc
Language

EN
English
Size

50.3
MB

The Skechers app is the one-stop shop for everything Skechers. Whether you are shopping the latest releases, searching for your preferred colors and sizes while in-store, or earning and redeeming Skechers Plus rewards our app provides easy access to the features you use most. FEATURES INCLUDE: *Skechers Plus™ loyalty dashboard with access to points earning activities, information on benefits, tier status, and rewards, as well as your member ID for in-store sign in. *Instant Search to quickly locate your perfect style, color and size! *Barcode Search to help you find your size and additional colors when in store. *Receive special offers from Skechers in your app Inbox *Create wishlists of your favorite items *Store Locator helps you find your neighborhood Skechers retail store. *Curbside and in-store pick-up: See if the shoes you want are available before visiting your Skechers store. Buy on the app and pick up in store or curbside.

Ratings & Reviews

4.8

out of 5

11K Ratings

Great but needs some updates
11/17/2020

Sarah Knoop
I like having the app on my phone because it’s easier to just open it rather than getting on the website. That being said, it could definitely use some updates to be a bit more user-friendly, like the website. The app doesn’t have the option to view out-of-stock items, whereas you can see them on the website, and well as save them to a wishlist and have them email you when your size is back in stock. Otherwise, it’s been very useful.
Great but needs some updates
11/17/2020

Sarah Knoop

I like having the app on my phone because it’s easier to just open it rather than getting on the website. That being said, it could definitely use some updates to be a bit more user-friendly, like the website. The app doesn’t have the option to view out-of-stock items, whereas you can see them on the website, and well as save them to a wishlist and have them email you when your size is back in stock. Otherwise, it’s been very useful.
Ridiculous payment problems
07/03/2023

aska0123z
The worst app and web site ever! I wanted to place an order but they didn’t accept my card. Wait, no, FOUR different cards! Just to be clear: all the cards work perfectly everywhere online (except Skechers app and website), all the information was provided by me 100% correctly, I rechecked it million times but it never worked.So I reached the customer service and you know what they offered me in the 21th century? They offered to place an order by phone! They didn’t try to figure out what the details of the problem so they would be able to fix it in future (because the problem is obviously on their side), they just didn’t care at all. And the cherry on the top of the cake: they told me to call to some other company (Zappos) to place my order by phone! But Zappos doesn't even have a half of all items I wanted to buy! And (for sure!) their prices are higher and they don’t provide Sketchers’ promos and discounts, so my order (if I was ever able to make one) would be at least 20% more expensive. Such a great quality of products but such a poor technical part and customer service!
Ridiculous payment problems
07/03/2023

aska0123z

The worst app and web site ever! I wanted to place an order but they didn’t accept my card. Wait, no, FOUR different cards! Just to be clear: all the cards work perfectly everywhere online (except Skechers app and website), all the information was provided by me 100% correctly, I rechecked it million times but it never worked.So I reached the customer service and you know what they offered me in the 21th century? They offered to place an order by phone! They didn’t try to figure out what the details of the problem so they would be able to fix it in future (because the problem is obviously on their side), they just didn’t care at all. And the cherry on the top of the cake: they told me to call to some other company (Zappos) to place my order by phone! But Zappos doesn't even have a half of all items I wanted to buy! And (for sure!) their prices are higher and they don’t provide Sketchers’ promos and discounts, so my order (if I was ever able to make one) would be at least 20% more expensive. Such a great quality of products but such a poor technical part and customer service!
Beware of holds on accounts for long durations and no help
Apr 1

Baby farts mcgeesacks
So twice I ordered on the app and charged twice for one transaction I was charged both times you’ll go to place your order and it will charge your bank a pending transaction but not create your order tells you to contact customer service which is a real joy. So then they will tell you need to resubmit it that charges you again. The first pair I ordered the lady was able to remove the pending charges right away now my second pair I ordered cause I returned the first the same thing happened only this time the customer service reps did nothing to help release the hold charge they blew me off told me it would come off in 3 to 5 business days I’m on day 6 it’s not returned still pending customer service blew me off again said my bank has to fix it after I just went through this with another order and a competent person so if you don’t have extra money and time to deal with not only sketchers but your bank cause the employees are idiots then avoid this app go to a store cause this is a horrible way to do business.
Beware of holds on accounts for long durations and no help
Apr 1

Baby farts mcgeesacks

So twice I ordered on the app and charged twice for one transaction I was charged both times you’ll go to place your order and it will charge your bank a pending transaction but not create your order tells you to contact customer service which is a real joy. So then they will tell you need to resubmit it that charges you again. The first pair I ordered the lady was able to remove the pending charges right away now my second pair I ordered cause I returned the first the same thing happened only this time the customer service reps did nothing to help release the hold charge they blew me off told me it would come off in 3 to 5 business days I’m on day 6 it’s not returned still pending customer service blew me off again said my bank has to fix it after I just went through this with another order and a competent person so if you don’t have extra money and time to deal with not only sketchers but your bank cause the employees are idiots then avoid this app go to a store cause this is a horrible way to do business.
Don’t use this app not accountability or service
12/28/2019

Smtcookie
Go to Zappos to get sketchers. I only tried this twice but it has been a nightmare. The first time I needed to exchange for a larger size. They said to do that you have to buy a second pair and send back first. Only there is no method of getting the return shipping label off the app to be printed. (Tried forwarding to email to print). The second pair that I ordered came as the actually wrong shoe in every way. It was a total mis pick from their shipping department. So I have a pair of shoes that I have no record of buying since they were wrongly sent to me. When I tried to contact customer service and sent pictures of the received shoes that are in no way a match to the documentation, they offered no replacement or way to return the wrong shoes. I am on my way to sketchers store an hour away, fingers crossed they can sort this nightmare created by the app out!!
Don’t use this app not accountability or service
12/28/2019

Smtcookie

Go to Zappos to get sketchers. I only tried this twice but it has been a nightmare. The first time I needed to exchange for a larger size. They said to do that you have to buy a second pair and send back first. Only there is no method of getting the return shipping label off the app to be printed. (Tried forwarding to email to print). The second pair that I ordered came as the actually wrong shoe in every way. It was a total mis pick from their shipping department. So I have a pair of shoes that I have no record of buying since they were wrongly sent to me. When I tried to contact customer service and sent pictures of the received shoes that are in no way a match to the documentation, they offered no replacement or way to return the wrong shoes. I am on my way to sketchers store an hour away, fingers crossed they can sort this nightmare created by the app out!!

We’ve made shopping smoother than ever! - Enjoy seamless scrolling and improved sort/filter controls on product pages. - Discover trending searches with our enhanced search experience. - Access your Favorites faster. Plus, a few bug fixes and updates

Version 9.10.1

4h ago

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics