SmartCuffs 12+

Ive really enjoyed the comfort and design improvements from the 3.0 model. The app isn't perfect by any means and can be frustrating to click through, normally taking longer to start exercise then the 3.0 version, even with saved client exercise data.

The most glaring issue with this product are the frequent disconnects. Losing connection during exercise is not only frustrating, but a safety concern. The only way to stop exercise once bluetooth connection is lost is the emergency stop, which erases all workout history and requires you to restart the process from the beginning. Ive rarely had a full workout without running into these issues.

The simplicity of the 3.0 model makes me regret ever upgrading to this 4.0 model. Until these issues are fixed, the product isn’t worth the high price

Thank you for the feedback! We take reviews seriously and address any and all reported bugs as quickly as we can. The disconnect issue has resolved with our latest hardware upgrades. Please contact us and we will resolve this for you: info@smarttoolsplus.com.

I like the product, it does what it needs to do. Bit buggy to use but otherwise fine. Just hoping there will not be any more issues with the servers. They respond very fast to emails, so thats cool.

Our servers were updating for a scheduled security update at that time (2/14). We apologize for the inconveience this caused you.

I purchased two pairs of SmartCuffs after using BFR cuffs working with my physical therapist, which really has been helping me recover from chronic injuries. After a 6 week lead time and $600 later I was excited to finally get to try them at home. Only to be MASSIVELY disappointed that these time and time again disconnect from BlueTooth every 1 minute (yes the devices are charged, and yes I’m within Bluetooth range), making them completely useless. After each disconnect you need to redo the entire calibration procedure, so you spend twice as much time navigating menus as you do working out. The product otherwise seems great, but shame on whatever quality assurance engineer or manager pushed this through. An incredibly frustrating experience.

Thank you for the feedback! We take reviews seriously and address any and all reported bugs as quickly as we can. The disconnect issue has been resolved with our latest hardware upgrades. Please contact us and we will resolve this for you: info@smarttoolsplus.com.