National Information Solutions Cooperative
SmartHub provides utility and telecommunications customers account management at their fingertips. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their local utility or telecommunications company. NISC serves over 500 telecoms and utilities across the nation, install the application to determine if your local organization is supported.
Bill & Pay -
Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date.
My Usage -
View energy usage graphs to identify high usage trends. Navigate graphs quickly using an intuitive gesture based interface.
Contact Us -
Easily contact your service provider by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.
Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.
Service Status -
Displays service interruption and outage information. You can also report an outage directly to your service provider.
Displays facility and payment dropbox locations on a map interface.
Manage Wifi -
Easily manage your WiFi network and connected devices. Maintain passwords, troubleshoot issues, create and control guest networks, limit access to connected devices, create rules with parental controls and check internet speed.
Minor Bug Fixes
Ratings and Reviews
Face ID Login is a Bust
I get all my internet bills through this app. I don’t receive any of them in the mail and my login is face recognition. Therefore I really have no reason to remember my login information and I don’t have easy access to my account number if I need to reset the password.
One day the face recognition didn’t work. After that it stopped trying to recognize my face all together forcing me to use the regular login. I don’t have that info and don’t have access to my account number to reset my password. There needs to be an option to use face recognition on the login page at the click of a button rather than solely relying on it to automatically use face recognition when one opens the app.
The app works fine
The guy who reviewed this app because he was too lazy to remember his own password, was his very own fault. He explained how he used facial recognition as his password of remembering instead of initially remembering the actual password he had setup for himself. I have been able to access into the app itself and do about everything I need to do in the app. The app constantly keeps asking you if you want to go paperless after you have denied them. That’s probably where the program developer needs to do the fixing at. Other than that, the app works perfectly the way it has been designed to. Just don’t forget your password and depend on just one thing without using another method to sign in.
Terrible login security
I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- National Information Solutions Cooperative
- 29.3 MB
- Requires iOS 13.0 or later.
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Age Rating
- © 2020 National Information Solutions Cooperative