SmartLine Second Phone Number 4+

Awful Customer Support

The SmartLine app functioned well, but the SmartLine service did not have all of the features we needed so we decided to switch to Grasshopper. We ported our number to the new service, then once this was done we cancelled our SmartLine account. Unfortunately there was some technical issue at GoDaddy (the parent service) and our account stayed active even after we cancelled it. I have spent a week trying to get GoDaddy to resolve the issue because our business line is INACCESSIBLE, so far to no avail. It seems no one knows what’s happening and for some inconceivable reason customers are not allowed to speak directly with the SmartLine tech support reps. We have to communicate ONLY with GoDaddy’s tier one support. This is an awful experience and I do not recommend them!

Good but needs work

The app works good but could be better. There are a lot of bugs that could still be fixed. First I’ll start with calls are very delayed. By the time the call gets forwarded it’s about 2 rings before it’s a missed call. 2nd this one bugs me the most. Recent calls, texts or voicemails disappear or will not show up on recent call screen. I use this line for my business and When I’m working I don’t hear my phone so when I check it my phone will say I’ve had 2 missed calls and a voicemail but when I go into the app they are not there. Now if I open it thru my notifications screen on my iPhone it will sometimes take me there. Next when I click on some of my customers text threads a different customer thread will show and I have to close the app and reopen it for it to work right again. As of this very moment my app shows 10 notifications but I can NOT view them. They are missed calls, voicemails or texts that I cannot see. I also notice that a lot of times I have missed calls or voicemails and my phone never even rang. And my final issue is voicemails should ALL go into a separate folder. It’s shouldn’t be in the call thread because after a call or text from that number it makes it hard to find your voicemails so that is something the developers should change. Other then these issues the app and idea is great. Hopefully they get these bugs fixed soon and this will become a very good app.

Developer Response ,

Hello,
Thanks for your note. We've made significant improvements in the latest 4.9.0 version including improved notifications and caller id display. I'd highly encourage you to try the latest version. Please reach out to us at SmartLineiOS@godaddy.com in case you have any feedback or question for us. Thanks!

After over 6 months, texting still poor

Texting is by far the worst feature of this application. Texts fail to send often enough where it is frustrating. I have written about this before with GoDaddy emailed support. However this review is how texts are received on the other end. After sending a longer text, about 6 paragraphs long with spaces between paragraphs (sent to more than one person), people on the receiving end told me that my texts are confusing and out of order. So that is confusing, I only sent one text.

After getting a screen shoot from a receiver the text what is noticed it that each paragraph gets sent as a different text through SmartLine and get a label at the bringing of the text saying ‘2/6’ or ‘1/6’.

So not only does the text not get received as one text but in multiple texts, they get received out of order. This never happens through messengers on phones. I am a Landlord and most communication with tenants are through texts, this SmartLine system is currently not a quality system when it comes to texting. And if your company runs heavy in the texting department SmartLine falls well short and is going to cause more frustration than help, just buy used smartphone on a normal phone carrier. This is just one of more than a few issues I have with SmartLine.

Developer Response ,

Hello Corey, we appreciate you sharing your experience with us. We understand that the current messaging experience is not ideal and nor up to par of what you would expect. So we are working on offering you a better messaging experience such as group messaging, sending multiple photos and take a photo & send it in the near future. We'll need to investigate further on why some of your texts are not sending. Please email us at SmartLineiOS@godaddy.com with your SmartLine # and some examples (receiver's # and date/time) when the messages fail to send. We look forward to connecting with you, thanks!