SmartReply

Social Media Customer Service

Free · Designed for iPad. Not verified for macOS.

SmartReply is the AI-powered automation inbox that helps ecommerce brands reply faster, protect their reputation, and turn everyday social conversations into sales. Managing comments, messages, and reviews across Instagram, Facebook, TikTok, TikTok Shop, email, and live chat is overwhelming. SmartReply brings every conversation into one place and uses AI to respond instantly, recommend the right products, and automatically hide spam, trolls, and harmful comments, so no customer ever slips away. WHY BRANDS CHOOSE SMARTREPLY Support AI Answer customer questions instantly, day or night. SmartReply understands order issues, shipping questions, and product inquiries, then replies in your brand's voice—resolving conversations automatically and escalating to your team only when a human is needed. Sales AI Turn conversations into revenue. SmartReply recommends products, answers buying questions, and guides shoppers toward checkout right inside the comments and DMs where they're already engaging. Social AI Protect your brand around the clock. SmartReply automatically detects and hides offensive, spammy, or off-brand comments, keeping your social presence clean and your community safe. EVERYTHING IN ONE INBOX • Unify comments, chat, messages, mentions, and email across all your platforms • Assign conversations to teammates and track what needs your attention • Pin, resolve, and moderate at scale • Keep replies fast and on-brand with AI that learns your business Trusted by 500+ brands to handle customer communication at scale. Get started at smartreply.io

Ratings & Reviews

  • This app hasn’t received enough ratings or reviews to display an overview.

Improved account switching and chat performance.

Version 1.1

The developer, Incharge Marketing LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Linked to You

    The following data may be collected and linked to your identity:

    • Contact Info
    • User Content
    • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

The developer has not yet indicated which accessibility features this app supports. Learn More

Information

Seller
  • Incharge Marketing LLC
Size
  • 37.5 MB
Category
  • Business
Compatibility
Requires iOS 15.1 or later.
  • iPhone
    Requires iOS 15.1 or later.
  • iPad
    Requires iPadOS 15.1 or later.
  • iPod touch
    Requires iOS 15.1 or later.
  • Mac
    Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
  • Apple Vision
    Requires visionOS 1.0 or later.
Languages
  • English
Age Rating
13+
  • 13+
  • Learn More
  • Contains
    Messaging and Chat
    User-Generated Content
    Social Media
Copyright
  • © 2026 SmartReply
  • Developer Website
  • Privacy Policy