Super.com - Save, Earn, Travel 4+

Credits and Promotions

Everything was super amazing I absolutely loved all the discounts and cash back the only thing I didn’t like was that I couldn’t use my credits and the 10% off from referring a friend but I still get 10% off by using my super card so it was the same but I think there should have been a notification notifying me I was unable to use both or let me use both cause I got all excited but then was disappointed but other than that great experience and I can’t wait to see the hotel with a washer and drying that’s freaking amazing and a first for sure I’ve never seen a hotel or rooms rented with a washer and dryer inside of the room! Besides the hotel part this is the BEST app by far that I have EVER experienced from the super card which is used as a credit card to the cash advances, hotel discounts, surveys and games to make extra money that’s transferred into your available cash redemption right away usually within minutes which is unheard of this app has helped me in so many ways and I continue to tell people about it because it has benefited my life so thank you Super!! The only thing I’m missing is a referral link because I love this app so much I would make sure to earn the referral bonus and spread the word about this one of a kind app!!!

Great Prices

I have had issues with this company in the past. However lately I decided to give them another chance and so far has been fairly easy and decently priced. The one thing I think is not fair to paying customers is that the customer service is extremely rude and not helpful at all. I was experiencing an issue with their website when I was trying to pay, mind you I had not had a problem the whole week and a half leading up to this incident. I tried multiple cards that had money on them and they We’re still getting declined. I proceeded to called the companies attached to my cards only for them to say try it again through them so I finally track down super travels phone number to get told that I couldn’t use my credit on the account over the phone even though their websitw wasn’t working properly, it was as if the guy on the phone wasn’t even listening to anything I said. Well, they lost a couple of sales from me due to that. Besides that thwy have pretty good prices and the cash back is pretty amazing, I thought it was a scam at first but I kept getting credits, you just have to make sure to use them before they expire and I am still wondering why I cant use my 30$ credits the way I want instead of breaking it up.

I wouldn’t use this app unless you have money and time to waste!!!!

I really liked this app. It’s apparently a subsidiary of Expedia is what my hotel front desk guy said. Anyway I have booked several trips trough this app but will NEVER use it again after my experience today. I tried to book a single night at the hotel I already had a reservation at because I am currently homeless and surviving day to day like a lot of people in California right now. However during the check out process on my last transaction the app crashed and didn’t push the reservation through. There was a pop up that I took a screenshot of saying to wait a minute and refresh the screen. I did that and it was right back to the check out screen but it apparently changed my dates back to default for tonight instead of tomorrow but that part is not visible on the screen I was looking at…it’s back a screen!!! I immediately noticed the date and went to the front desk. They know me here and told me that unfortunately they can’t fix it so I used the customer service chat on the app and it was seriously AWFUL! Fernando had zero customer care skills and didn’t comprehend my issue. So basically I’m out the money for the reservation that the app messed up and have no place to stay tomorrow night. I even provided screenshots and just got “sorry you feel that way” This hotel is empty all the time. The cost is exactly the same…All that needed to be done is to change the date but NOPE..

Developer Response ,

Hi! We are truly sorry to hear about the mess up with the dates while booking the reservation. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow. Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team. This will enable them to investigate your situation thoroughly and establish direct communication with you.