SOCAR Malaysia 4+

Wait till Mco is over

Looking for some next level car-sharing experience soon with the new app.

개발자 답변 ,

Dear valued member, thanks for choosing SOCAR. We'll be waiting for you! :)

Poor Customer Service and Unhygienic Vehicle

THINK TWICE BEFORE YOU PURCHASE THE SERVICE!!!

Deserve no stars at all!

The cars were filthy.

-First car: with leftover McDonald’s iced drink in the cup holder, fries (crumbs), dirty carpets, MCD receipts, etc. On top of that, it was a faulty car due to broken horn…

-Second car: Saw a baby cockroach, used tissues left in the car…

Poor Customer Service and No Communication within the Organization!

I reported and provided all the documentation on April 17 and until today, my case has not been completely resolved. I had to chase them for my monies which they promised to be refunded per the phone conversation dated 17 April 2022.

I had to keep repeating my complaint and provided the documents over and over again to their live chat agents every time I spoke to them, as though the matter was a new complaint.

I could literally write a book on this. For those who want to know more about my experience, please feel free to reach out to me.

Based on the experience that I am going through now, like I said, think twice before you purchase their service.

Car cannot be returned to any other zone

I recently rented a car from SOCAR malaysia and my experience was frustrating. I needed to return the car to a different location due to a change in my travel plans, but they don't allow one-way returns. This was not made clear when I booked. There was a feature called “car pick-up” which turns out it doesn’t even work and it caused a major hassle. I ended up having to drive all the way back to the original location, wasting time and adding unnecessary mileage. I’m not going to rent from them for a while.