SolarWinds Service Desk 4+

Name: SolarWinds Service Desk
Rating: 4.6 (266 reviews)
Author: Samanage

Samanage

Разработано для iPad

- 4,6 • Оценок: 266

- Бесплатно

Описание

The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.

10 нояб. 2024 г.

Версия 3.1.0

Bug fixes and improvements

4,6 из 5

Оценок: 266

Works better than web app sometimes.

This app works flawlessly for me. Makes it easy to make tickets on the run and runs super smooth. Feel like it runs better than the web app at times. If you use Solarwinds as a ticketing system, this app immensely betters the experience for resolving tickets and making tickets on the move.

Huge improvements over the old Samanage app with a couple drawbacks

The solar winds version of this app is leaps and bounds ahead of the old samanage version in terms of both features and performance, but one of the recent updates has caused some weird issues that I can only assume are permission based. I have full admin access as a technician on the site, but I can not even reassign or check off a task if it’s not directly assigned to me or a group I’m in. This is only an issue on the app, but honestly it’s still so much better than it was previously so it still gets 4 stars.

White screen crash

I am constantly having to force close the app. If I leave the app to move to another one when I come back, it just loads a white screen. Recently, I have even experienced the app blinking out to a white screen while I am using it. When it is working and I can access the futures it’s fantastic! It has everything I need to address and my helpdesk on the go.

Enhancement request:
-Read only dashboard in the app.
-an option to open links to incidents in the app instead of the browser version.

Разработчик Samanage указал, что в соответствии с политикой конфиденциальности приложения данные могут обрабатываться так, как описано ниже. Подробные сведения доступны в политике конфиденциальности разработчика.