Solutionreach 12+
Solutionreach, Inc.
Designed for iPad
-
- Free
Screenshots
Description
Take Solutionreach with you, on the go! The Solutionreach mobile app has been redesigned bringing powerful new patient communication tools right to your phone.
The Solutionreach mobile app includes key features from our desktop version you know and love, syncing instantly so you can seamlessly transition between the two platforms.
Key features include:
- Send text messages to patients to answer questions in real-time, confirm appointments, notify office closures, collect images, and so much more.
- Review patient information.
- Leverage message templates for faster communication for easily sending Intake or Payment requests on your phone.
- Access patient threads including message history and view attachments sent or received.
- Review the status of your upcoming appointments for the day or week ahead within the Appointments tab viewer.
- Launch a telehealth visit with your patients.
** An active account with Solutionreach is required to use this app
What’s New
Version 2.0.17
In this release, we’ve focused on improving the user experience by…
• Saving any typed text on a thread so it's still there when the user leaves the thread and comes back
• Displaying the phone number on the message thread and patient panel
• Improving the experiencewhen a user clicks into an appointment and then clicks back to view the full schedule listing, bring them back to their original place in the schedule
• Including the time for each appointment on the Appointment Calendar
• Adding a setting toggle for muting message notifications
• Updating the Appointment Calendar user experience and interface
• Fixing the orderings of message actions and the menu navigation
• Changing the appointments time drop-down range to a time picker
• Allowing editing of the name and DOB for unknown numbers
• Fixing the Intake request short URLs
• Backend updates and security enhancements
Ratings and Reviews
Wish I could get notifications
I love being able to take the platform with me on my phone but I don’t get any notification or sound alert so messages go unanswered for hours unless I’m glued to it.
Issues with flags and syncing messages
My staff only has the windows desktop app. I have access to the iPhone app and at Time I would not share the iPhone app because I felt it has too many problems. For example, there are read messages in the inbox on this iPhone app that we have already dealt with and archived. It is like the iPhone app doesn’t sync with the desktop app. I cannot tell if there are messages that need attention or were never dealt with.
Also they clear Flags before they archive messages on your windows desktop app yet on your phone app there are messages that are archived that are flagged. Why is this?
I have been using the app about 4-5 months now. I notice the most recent update was 2 days ago. Are these issues going to be fixed?
Your windows app has a beta mode which has these exact same issues (archived messages show in inbox and flagged messages do not behave right) and a non-beta mode. WE DO NOT WANT TO BE BETA TESTERS. WE ARE NOT PAYING TO BE BETA TESTERS. Can you please make a non beta version of this app or have an option to opt out of this beta version?
Developer Response ,
We'd love to talk to you more about the issues you are seeing so that we can fix them. Would you mind messaging us at srcmobile.feedback@solutionreach.com with your practice information so that we can troubleshoot and correct these issues?
Great application for flexibility
The updated version of the app is amazing! It makes life so much easier to have access to our office within our phone from anywhere on the go!
App Privacy
The developer, Solutionreach, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Solutionreach, Inc.
- Size
- 51.3 MB
- Category
- Medical
- Compatibility
-
- iPhone
- Requires iOS 17.1 or later.
- iPad
- Requires iPadOS 17.1 or later.
- Mac
- Requires macOS 14.1 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 12+ Infrequent/Mild Medical/Treatment Information
- Copyright
- © 2023 Solutionreach, Inc.
- Price
- Free