South Block 4+

I can order the basic menu options well and pick them up without a hassle. But I'm unable to customize an order like add extra granola to a acai bowl. The option exists with the menu selection but is not carried over to the order and receipt. Would be nice to see this fixed.

This app refuses to allow you to use your rewards. Every attempt results in “payment failed” with no clear indication that it has “failed” We’ve emailed the support team, who basically stopped talking to us, so clearly they don’t care about their customers. This is unbelievably frustrating and the lack of convenience provided by this app makes me have no interest in further using the service. South block has effectively stolen money from their customers by refusing to provide a functional rewards system.

I love the almond butter bowl. However, the app does not allow substitutions and for some toppings, has no option to leave them off completely. And there is no place to type in additional notes. Also, if you want to sub one topping for another, you will be charged for an additional topping. I think that’s pretty unfair for an already expensive product. For the price they charge, you should have the option to be as specific as you want without being overcharged and still have the convenience of using the app.