Flight Delays and Rebookings
My family and I were scheduled to fly out of Baltimore on Wednesday January 5, 2022 at 2:20pm heading to New Orleans to attend an event on Thursday at 7pm. My flight was initially rebooked to Thursday, January 6 at 8:30am with a different connection city. That flight was then delayed until 9:45am, then rebooked to a different 8:30am flight with a new connection that had me arrive in New Orleans by way of Austin, TX at 5:00pm. Upon arriving in Austin i was greeted with two more texts delaying the flight out of Austin by an additional 2 hours with a new arrival time of 7:06pm. The flight was then delayed further to 6pm and subsequently 7:30pm arriving in New Orleans at 9:15pm. I had to scramble a book my family on a different airline at additional cost to arrive in New Orleans on time.
I initially spoke to an agent who attempted to tell me that there were weather issues in Baltimore (which there were not) and other cities which caused delays throughout the system and there was nothing he could do. After two more delays i called back and waited in queue for over 30 minutes and did not speak with anyone. What was supposed to be a two day trip for my family will end up being a trip of less than 24 hours if i cannot manage to change the return flight.
Developer Response ,
Our apologies for the travel challenges you encountered. Our Customer Relations team would Ike to know more so we can research this situation. When you have a moment could you please Email Us your flight details and circumstances of your trip cancellation. That way one of our Cohearts can see if there is anything else we may be able do for you. Look for the Email Us option under Contact Us in menu in the app. Or you can go here https://support.southwest.com/email-us/s/
My apologies again for this trip. We do hope we can make it up to you on your next Southwest flight.
With LUV,
Mark