Spencer’s Nation 4+

I’m super picky about what jewelry I buy from Spencer’s because although a lot of it is cute, a lot of the pieces don’t fit my style. So in turn I have saved my punch cards for long periods of time until I saw something I actually wanted. Now I have an expiration date?? If you’re going to change your points system that has remained the same for years. At least keep it consistent and don’t take away the freedom of choice as to when your customers want to use their rewards. Especially after they are spending money on your business to earn said rewards.

This app is SO pointless! First of all, it only allows me to log in with my phone number. And when I do it keeps saying that my log in information is incorrect when I know for a fact that it is. I tried resetting my password but everytime I go to forgot password. I never get the link.

I try to create a new account using my current information but it wouldn’t allow me since it recognized my email told me to log in.

So I had no choice but to make another account with a different email. I’m finally in the app and I can view my rewards but that’s literally it. I CAN’T EVEN SHOP ON IT! There definitely is a shop option but it just keeps taking me to a blank page.

Also I couldn’t even use this account to log in on the website browser. It just kept saying error or incorrect information. Turns out the app requires your password to have a minimum of 10 characters and allows consecutive characters. While the website browser requires a minimum of 8 characters and allows NO consecutive characters.

Eventually, I just deleted that account and the app. Then logged in on the website browser with my original account and was able to join the rewards program there.

I swear I always have the most annoying shopping experiences with Spencer’s…

I don’t mind that things are transferring to the app What I do mind is that now I have to go within 45 days to redeem my free jewelry (per text message received today) whenever I had the physical punch card for over a year and wasn’t pressured to come back so fast. I like waiting a while because then new plugs (whatever other jewelry/shirts/etc) comes in and I have more of a variety. Now im going to have to come back sooner and probably only have the same options I already bought from today. Please fix :/